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Displaying articles for: June 2013

HP Service Manager: How Latency and Bandwidth Impact Performance

Through our experience with customers, many performance issues are not caused by the product itself but caused by the infrastructure. And the #1 issue around the infrastructure is the network.  The two main characteristics of a network are latency and bandwidth and each can impact Serivce Manager performance. sb10066698pm-001_11.jpg

 

 

 

HP Service Manager (SM): An Introduction to Performance Testing

I’ve wanted to write something about performance testing for some time now. Upon sitting down and putting pen to paper, or rather, fingers to keys, I've realized how very vast this topic is. As such, I think the best way to explore this topic will be as a series of posts on the specific challenges we face when dealing with HP Service Manager (SM) performance testing.

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HP ITSM Automation Contest: A Winning Solution for ITSM Data Center Automation

Thank you to everyone who participated in our HP ITSM Automation Contest. We’d like to congratulate Richard Whitaker on his award winning ideas, presented inside.winner.jpg

 

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The HP Value Stream Framework: How does Service Management support the IT value chain?

IMG_1614-Edit_SML.jpgThose readers who are regular followers of my writing have probably noticed my recent posts on the IT value chain. Simply put, the IT value chain represents the role IT plays in creating and delivering business differentiation. IT differentiates businesses in three ways: First, IT automates business capabilities (typically the 4-6 core capabilities that differentiate the business). Second, IT manages automated business capabilities and all pre-existing business services/applications. And third, IT services end-users. These three functions have been codified into four value streams as part of an overall framework embraced by both HP Professional Services and HP Software.

Service Manager (SM) 9.31: How Process Designer for Change Now Manages Tasks

Just when you thought your Service Manager (SM) 9.31 couldn’t get better, it has! We are proud to announce the release of Change Task Planner, formerly known as Task Editor, now available in Process Designer Content Pack 9.30.2. With this new functionality there’s no need to waste valuable time doing the same thing twice, you can now create a reusable plan in for the work required to perform a change to your system. Tasks can be added to a change model or you can utilize the Change Task Planner to plan change tasks in the change record. Parallel and sequential tasks can now be defined, giving you a clear view on what the future holds. You’ve also got significantly more control and can determine when tasks are created, when they become active, and when they must be closed before the workflow can advance. You’ll have the support of adding conditions for task creation by using the condition editor embedded in the Change Task Planner, in addition to the ability to create mandatory tasks in the change model.

 

 

Here at HP, we’re going crazy over the new Change Task Planner for Service Manager (SM) 9.31. It’s available on the HP Live Network in the Process Designer Content Pack 9.30.2 and we encourage you to give it a whirl. Be sure to let us know how it goes by posting a comment and enjoy the upgrade!

 

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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