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Displaying articles for: June 2014

Walk the tightrope between IT ops and business needs: 3 insights to help you get started now

tightrope4.jpgHow do IT managers become savvier in regards to both technology and business in order to remain relevant in their organizations? A new article on SearchDataCenter offers some practical insights into becoming more proactive, communicating better and ensuring your short-term tactics are guided by a larger vision.


Guest Post by Sherry Ramm, ITSM Marketing Consultant

The new HP ITSM Deployment Manager will shorten your on premise software deployment

Who cares about the cost and effort involved to completely address the ITSM solution deployment concerns such as the high complexity of the corporate computing environment, the need for precise execution of implementation steps, and expertise required to handle implementation issues?   We do and that’s why we are introducing HP ITSM Deployment Manager, a new offering aimed to shorten time to value (TTV) and reduce total cost of ownership (TCO). This tool is FREE and ready to change the way you conduct HP ITSM on premise software deployments!

HP ITSM Insider Dispatch: What is HP Service Manager Doing with respect to Accessibility?

The case for better accessibility in software applications has become stronger with the advent of government imposed standards around the world. The team behind HP Service Manager (SM) is tracking these emerging standards and is putting in place current and future enhancements that will keep Hewlett-Packard on the forefront of progressive accommodation for all users, regardless of their ability level.

What’s everyone else doing? Trends in Service Catalog today and tomorrow

trends.jpgWhat are your current priorities? Most IT managers are evaluating the state of their current catalog and avoiding catalog sprawl.


What are the steps you are taking to rein the sprawl in and plan for future scalability? Keep reading to find out how to bring it all under control.


Guest Post by Sherry Ramm, ITSM Marketing Consultant

Take control of Oracle license reconciliation with HP Software

HP Universal Discovery.pngWith our latest release of Universal Discovery for Oracle LMS 1.1, we’ve gone to the next level to stay in sync with Oracle for being a “verified” product in the Oracle LMS space, as well as making sure our customers have the tools at their fingertips to ensure compliance at all times.


If you have any doubts as to how effective your organization is at managing your Oracle licensing, read on to get the upper hand and to manage licensing and stay ahead of the curve for 2014 and beyond.

Changing user experience with Asset Manager 9.41

ITAM Figure 1.PNGHP Asset Manager is a well-respected, mature IT asset management product.  Customers love its capabilities and appreciate the depth of asset lifecycle process support. 


However, until 9.41, customers were left wanting when it came to usability.  The latest release builds on the web UI foundation and delivers high impact features to the web UI.

Align your data with HP and BDNA

HP and BDNA.jpgAre you struggling with data alignment complexities with your Software Asset Management Implementation? 


HP and BDNA Software have partnered together to eliminate these complexities.


HP Asset Manager SAM and BDNA want to make solving the problem easier for you by taking out the guess work, especially as it relates to license and data complexities.


Keep reading to learn more on how to make SAM simple!


Guest post by Mike Grainge

Sr. Product Manager

Would you like a “Get out of Jail Free Card”?

monopoly-board-game-how-r-008.jpgThere is a famous board game where one of the most prized cards to get is a “get out of jail free” card. For people who feel like they are stuck in ITSM jail, we have a free pass for you.


Keep reading to find out how to get yours!


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

Have you outgrown freeware? Discover the next step!

outgrew freeware.PNGThe word “free” is one of my favorites! I jump for joy when I hear it, especially when it applies to getting something worthwhile for free—especially software.


But what happens when you outgrow the “free” version of a software? Are you forced to then make a large investment that you weren’t prepared to?


With Service Anywhere, you don’t have to make the difficult decision between “free” and a platform that actually fits. Keep reading to find out how you can get started with only 5 users and how it will grow with you.


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

3 HP customers and 3 HP Service Manager case studies straight from the Turkey customer forum

SPM CF Istanbul 2014 (1).jpgIn an earlier blog post I announced the HP Software EMEA Customer Forum in Istanbul, Turkey, May 6-8. Today I want to take a look back and share a few summaries of customer case studies that were presented at the event.


All three HP ITSM case studies nicely demonstrate how HP Service Manager enables organizations to increase service quality and improves staff efficiency - be it by automating processes or introducing a self-service portal. Continue reading to learn from their experience.

Need to become a true IT Service Broker? Don’t miss these must-attend sessions at HP Discover

Discover Dreamworks floor.pngAre you looking for more information on how to transform into an IT Service Broker? HP Discover is the place to be to get the insights you need.


Keep reading to find out how to attend the event and how you can transform into an IT Service Broker with ease.


Guest post by Sherry Ramm, ITSM Marketing Consultant

Discover the secrets behind HP Service Anywhere in Las Vegas

fabulous_las_vegas.jpgLas Vegas will soon be even hotter. The excitement around HP Discover is about to boil over.  I look forward to the opportunity to connect with our customers and partners, catch up and better understand what is most pressing.


I am also looking forward to the Service and Portfolio Management (SPM) including ITSM presentations; both the keynotes and the deep-dive sessions. Keep reading to find out what is in store for you at this year’s event and how you can make the most of your time in Las Vegas. 

Introducing HP Propel on-premise: give your users a shortcut to information, decisions and actions

In the past, IT was told it needed to operate as a business. Well, the messaging has changed. With the advent of cloud, mobile and big data, end users fell into the temptation of using shadow IT to meet their desires. This is because they viewed traditional IT as too slow to meet their needs.


The world of IT has changed, and this time it is keeping pace with business desires. Keep reading to find out how HP Propel has changed the game and how the latest version is further revolutionizing IT. 





What’s new with HP Service Manager

Vivit 22May2014.pngRecently, in a Vivit webinar, Scott Knox and I discussed the latest HP Service Manager 9.3x innovations. We also provided an outlook to the next HP Service Manager release.


As part of this session we covered process designer, service request catalog, and mobile support as well as integrations with other HP solutions.


Keep reading to learn more about these developments and how they will help you.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is HP, as I believe HP has one of the best portfolios in the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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