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Displaying articles for: June 2010

New Healthcare Services Provider ROI Case Study

One of my favorite excerpts is “The use of HP Service Manager automated almost 90% of IT management processes, reducing the day-to-day support and remedial maintenance burden of IT staff by 50%. This enabled the IT staff to perform more value-added tasks — including, most importantly, those that have a more direct effect on patient care.”

If content is king, then HP Live Network (HPLN) is the royal messenger

As HP product teams work hard to deliver enhanced features, functionality, and security for their software products, customers continue to demand the most up to date and complete products possible. In fact, we find that some customers are so dedicated to improving the capabilities of their HP products, that they will often develop their own product specific extensions such as drivers, network spies, and many others, before they are released by HP. From this trend, we see a great deal of potential for partnering with our customers to inspire innovative thinking that can benefit everyone. As the Product Manager for HP Live Network, I am tasked with managing, improving, and evangelizing HP’s technology that can help to make this all happen.

HP Software Universe Unites CMS Community, Converges Market Requirements, Solves World Hunger

Well, two out of three isn't bad. But the CMS community was alive and well at Universe 2010! The presentations, round table sessions, and SIGs proved very fruitful for both HP and for our customers. Customers, partners, R&D, product management and product marketing got together for three productive and fun-filled days in Washington. The results are amazing.

Customer Builds Top-Performing Data Center using HP UCMDB and ITIL v3

Raiffeisen Rechenzentrum Sud consolidated 5 million CIs in UCMDB. By combining uCMDB and Business Availability Center technology, Raiffeisen Rechenzentrum Sud can now do impact analysis on a very high level, speeding resource gathering and deployment. A very nice story on how ROI was realized and documented by a customer using UCMDB and DDM on an ITIL v3 project. I knew we were doing something right.

No, the CMDB is NOT Irrelevant in a Virtual and Cloud Based World

Olivier Pignault reacts to a blog entry posted by Bernd Harzog where it is claimed that today’s CMDB products will not be able to evolve to handle the Virtual and Cloud Based World.

Announcing DDMI 7.70

I am pleased to announce that the latest version of DDMI - release 7.70 is now shipping. This release includes new capabilities and enhancements in software inventory, virtualization and usability areas.

Change, Configuration, and Release in Version 9

The inclusion of Release Control Analysis (commonly referred to as RCA) into Service Manager with the 9.20 release has been very positively received. One of our early customers, a financial service provider, effectively had a “Wow” response summing this up “We are impressed by the new solution integrations with HP Service Manager 9.20 in particular bringing together change management based on the UCMDB”.

CMS best practices library rev2 now available

HP customers and partners, come and get it! Served up hot for you, it's the new CMS best practices library revision 2, including the long-awaited CMS strategy guide.

Get Change Right the First Time

Itai Maoz discuss how the Change Management process can be improved by understanding the risk a change pose on the business earlier in the process.

IT Service Management – have good looks and enterprise strength?

Looking at the IT service management solution market, I see a trend towards simplicity - good enough is just good enough. In this context I heard ...

Executive Scorecard vs Dashboard when funneling vast quantities of enterprise data?

Over the last couple of weeks I had the chance to present "Executive Scorecards & Dashboards" at the Chicago itSMF LIG meeting & Chicago Vivit user group meeting with great turnout and fanfair. We had a chance to talk about IT Executive Scorecards based on data pulled from the HP BTO Portfolio into a datawarehouse solution, in particular SM, AM, DC, PPM. Based on the feed back and user questions, I thought it would be a good idea to help bring clarity and define the differences between Scorecards & Dashboards. Both of which could help with our most pressing challenges of IT - the need for financial & performance transparency. The differences between dashboards and scorecards are best demonstrated by looking at real examples of the kind of metrics that would occur in each. Consider a manager responsible for calls at a large customer support call center. Whether the manager needs a dashboard or scorecard depends on what they want to do with the data they collect – the management decisions (operational or strategic) they want to inform.
Tags: AC| BI| BTO| CIO| DC| View All (8)

Introducing HP Configuration Management System 9.0

Announcing the availability of new leading UCMDB and DDM products! Find out what's so special.

Introducing HP Service Manager 9.20

HP has put a fresh face on its enterprise strength HP Service Manager (SM) software application, and initial customer feedback has been overwhelmingly positive. Customers are excited about this new version of HP SM because it helps IT be more efficient than ever before. Specifically, its end-to-end solution automation increases service performance and agility and the product now offers an improved user interface which greatly enhances service desk agent productivity and control.

Change in my rearview mirror

I wanted to make some summary comments on a pair of customer case study webinars we hosted through Brighttalk two weeks ago.
Tags: Change| ITIL| ITSM

Improved Visibility?

I was on a customer site yesterday after a long time working from the office. Two visits in one day. Earlier in my career I spent all of my time in the field, so it was exciting to have the opportunity to spend time with customers again. Anyway, what I recognized talking to folks onsite was still the same as it used to be in the past. There remains some uncertainty and fear to use application dependency discovery tools in many organizations.

HPSU 2010 IT Financial Management Overview Kickoff (Wednesday, 6/16/2010, 9:00 am)

Learn how you can address today’s top CIO issue of cost take-out with the HP IT financial management solution. CIOs face increasing pressure to drive down ongoing operational costs while increasing spending on innovation. Attend this session and learn how you can do that even though the cost information needed to make informed business-backed decisions has historically been difficult to find and analyze. We’ll kick off the IT financial management track and introduce the IT financial management solution from HP, recognized by customers and analysts as the right approach for running IT financials like a business. You’ll get an introduction to the issues and the approach taken by HP and our partners that will be explored in more detail in the remaining sessions in this track.

HPSU 2010 -- IT Executive Scorecards & Dashboards (Tuesday, 6/15/2010, 5:00 pm)

As enterprise technology evolves, so too does the need to find appropriate metrics to measure and control IT quality and effectiveness. In light of internal and external business drivers, dashboards are increasingly being used as powerful management tools. This presentation will take a look at the latest developments in executive dashboards from HP. We’ll introduce executive dashboards and related topics such as CIO scorecards. We’ll define metrics, tell you how they’re used, and we’ll cover the many types of metrics available for IT management. You’ll come away knowing how an executive dashboard will help you align IT with the business and dramatically improve efficiencies.

HPSU 2010 Experiences that drive IT financial management - Thursday, 6/17/2010, 3:00 pm

This session will examine the difficulties that an IT organization faces in aggregating actionable financial data and how operational improvements can be combined with dashboard tools to help solve the problem. IT Financial Management best practices will be discussed including ensuring the integrity of source data, amalgamating data from multiple sources, enabling better business decision for IT managers through improved information and reducing the effort involved in pulling the right data together.

2 weeks left until HP Software Universe 2010 in Washington DC -- ITFM

This year, I will be participating in the IT Financial Management track at HPSU 2010. We have a great track this year with fantastic user stories accompanied by some amazing ROI.
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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
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