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Displaying articles for: May 2011

"It's the fans that need spring training. You gotta get 'em interested." - Harry Caray

The great Cubs broadcaster Harry Caray summed up the spirit of the season when he said, "It's the fans that need spring training. You gotta get 'em interested."  Spring training evokes the eternal hope of good things to come with the start of a new season of baseball.  It is a time for the teams to exhibit the results of all their efforts applied during the off season. The same holds true for this year’s HP DISCOVER 2011. HP DISCOVER is the showcase technology event where you can learn what it takes to enhance your IT performance journey. Held annually, this event brings together the power of people, process, technology and ideas to solve your most difficult Enterprise IT challenges.


This year is no exception, we have a fresh line up of new software versions, poised to address the demands  and grab the interest of the market.   This season's HP Solution favored to lead off the excitement and promise to all our customers about what HP can do is a product I've been very fortunate to delve into -- The Executive Scorecard!

Wow ... that was really impressive - ITSM Customer Forum in Paris

I had the pleasure to moderate the 2 days of HP ITSM Customer Forum, May 10-11 in Paris, and I can tell you that I was impressed by the level of interest, the quality and content of the presentations and the opportunity for networking there. Here is my summary ...

Change vs. Cloud

Here are some observations from the Minnesota itSMF LIG that I attended yesterday on the relevancy of change management and cloud impacts on ITSM. Change is definitely more relevant here and now to this audience. Cloud is interesting, but more on that later. In discussing this with a few people later, the consensus was “should not be surprising”.

Tags: Change| cloud| ITSM| itSMF

What happens in Vegas...could boost your IT career! Attend the ITSM Software track at HP Discover

It’s just a few days away…and the line-up we have scheduled for the HP ITSM software track at HP Discover this June 6-10 is jam-packed with relevant topics and great speakers!  You’ll end up with a notebook or PDA filled with action items for near-term evaluation or implementation, new relationships and contacts with which to follow-up and best practices that you can put into practice tomorrow. 


Download the attached schedule of the entire track of sessions.  Then register for the event and learn how your peers in other companies have: deployed their ITSM solutions in just six weeks; consolidated onto HP Service Manager to improve services and save costs; achieved quick wins from ITSM through reporting and continual improvement; and much more. 

itSMF Local Interest Groups; Minnesota this Wednesday (and a shameless HP Discover plug)

I’ll be at the Minnesota itSMF LIG on Wednesday,, for a set of process discussions. And ... there will be a change, configuration, and release management (CCRM) session at HP Discover that you absolutely don't want to miss :smileywink:

Discover Practitioner's Forums and Accelerate your Practice at HP Discover

Do you want to bring it like you mean it?  Empower yourself by plugging into the HP practitioner's forums.  In addition to the long-running CMS/CMDB practitioner's forum, we've recently rolled out several new practitioner forums for APM, NNM, and OMI.  We'll be running a kicked-up-a-notch version of these at the HP Discover conference in Las Vegas in June.

Smartphones, next generation mobile computing, and ITSM

In today’s IT planning and execution, we face increased expectation from users on seeing cool consumer products and technology in IT.  A good example of this consumerization of IT is in the mobile computing.   I spoke to a number of customers who are either evaluating or deploying iPhones, Android, or Palm smartphones as standard IT mobile devices.  With these latest smartphones, you can really enable mobile users to access key enterprise applications and take advantage of anywhere and anytime access.  So, within this context, let’s discuss some key considerations for ITSM mobile application. 

Discovery: A Journey inward, not outward

The business wants a picture of it's soul, not it's body.  You won't find it in your data center.  Introspection is the key to collecting a successful picture of your business services.  Architecting a good discovery program is less about reaching into your data center, and more about understanding your business.  To discover one's applications, business services and infrastructure, one must first discover one's self.  Let me explain.

Self-service + Automation - Increase the number of IT end users your service desk can support

According to industry benchmarks a typically supported user to help desk agent ratio is in the range of 100:1 to 200:1. Why don't you dramatically increase the number of IT end users supported by your tier one help desk? What if I tell you that you can do this?


You can ...

Mike Price at the HP Software User Forum Sydney

mike price160.jpgMike Price, Executive Program Manager for all IT Service Management products at HP, will give a talk at the HP Software User Forum in Sydney on 10 May 2011.  Mike's talk will cover the statement of direction for Service Manager and what's new in Service Manager 9.3. Listen to Mike outline his talk...

Labels: Events

How do HP Service Manager customers feel about their migration experience?

HP Software Marketing surveyed Service Manager (SM) Customers about their experience with their migration from Service Desk or Service Center to Service Manager.  These customers were from all around the world and ranged from large enterprises to medium businesses. Industries ranged from retail, media and entertainment, manufacturing, financial services, chemicals, pharmaceuticals, banking, insurance, healthcare and more

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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