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Displaying articles for: April 2014

*Agility* named top priority by HP Software user group in recent webcast

Propel Vivit 1.pngDo you ever wonder if you feel the same pain as other IT professionals? According to IT attendees of a recent Vivit webinar, they have the same challenges and are in the same boat.


Keep reading to learn the live survey results from the webinar and how you can still watch the presentation.


Guest post by Sherry Ramm, ITSM Marketing Consultant

New FREE download — 2 hours to fast service fulfillment

automation OO-CE.pngHow do you automate help desk requests? A new free download will help you use IT Process Automation to achieve in just a couple of hours instead of several days.


By Nimish Shelat, Product Marketing Manager, HP Automation and Cloud Management

Executive IT Perspectives: Continuing the conversation on service brokerage and catalog sprawl

joseph Kim.jpgI recently sat down with Joseph Kim, Business Leader for HP Propel. Today I want to share the rest of our conversation where we discuss the history of catalog consolidation in the marketplace and what makes HP Propel different. 


Keep reading to see what he has to say about the future of catalog sprawl reduction and how HP Propel breaks the mold.


Guest post by Sherry Ramm, ITSM marketing consultant

Join us in London at the IT Service Management and Support Show (SITS’14)

SITS V4.jpgIt’s that time of year again - when ITSM professionals descend on Earls Court in London for SITS, the UK’s leading IT Service Management and Support Event. HP will be there and we will be showcasing HP Service Anywhere, along with all our Service and Portfolio Management (SPM) solutions.  


Keep reading for all the details on this April 29-30, 2014 event, and start planning your visit to Earls Court.  

Confused by request management vs. incident management? Don’t be!

PeteHeadshot.JPGThe goal of IT Service Management (ITSM) is to make your life easier. You want to quickly provision users and services and then continue with your day. Unfortunately, there is some confusion within ITSM users about the differences between service request management and Incident management.


Have you experienced this confusion? Are you unsure about the definition and responsibilities of each? Let me provide you a guiding hand out of the fog. Keep reading to better understand these two processes.


Guest post by Pete Budic, HP R&D Functional Architect

Executive IT Perspectives: Service brokerage and solving catalog sprawl

joseph Kim.jpgI recently sat down with Joseph Kim, Business Leader for HP Propel to discuss what makes him passionate about this
product and how it is situated to help solve the problems associated with IT vendor sprawl and service demand.


Keep reading to find out what he has to say about some of the hottest topics within IT and why it is so important to get containment on IT catalog sprawl.


Guest post by Sherry Ramm, ITSM Marketing Consultant

Upcoming Webinar: Transform to a True Service Broker with HP Propel

vivit banner.jpgIT Service managers today face more demands than ever. You must accelerate delivery of new services and resolve incidents quickly. Your users are often bypassing IT to get their own products, services and even cloud applications. Your vendor supply chain is growing from all directions. And you’re even tied to corporate performance objectives which are under stringent cost constraints.


Keep reading to find out how you can learn how to effectively transistion to a service broker at an upcoming webinar.


Guest Post by Sherry Ramm, ITSM Service Management Consultant

Tags: HP Propel| vivit
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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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