IT Service Management Blog
Follow information regarding IT Service Management via this blog.

Displaying articles for: April 2011

Speaking of Gartner, here are some fresh videos ...

We have three new videos from David Coyle at Gartner to share - talking about ITSM in the cloud, service desk consolidation, and self-service. These run approximately six to eight minutes each. HP picked the topics, we jointly discussed the questions, but the responses are straight from David – topical in nature with respect to what is going on in the industry.

Gartner retires the IT Service Desk MQ

If you were one of the larger vendors in the IT service desk space, you’d be very busy about this time of year preparing a written response to Gartner’s magic quadrant questionnaire. So it is with mixed feelings that I personally reflect upon the MQ’s retirement.


We don’t have rights to redistribute the short research note (G00212445, 11 April 2011,, but if you have access to Gartner materials, I would suggest reading it.

Consumers drive Providers, Providers are Transparent to Consumers: NOT a paradox!

Someone reading the COP model recently asked me that.  How can Consumers drive providers if providers are transparent to consumers?!  Dude, relax, it's ok.  it's about process, not opacity.

New Recorded Webcast : Five Ways ITSM Can Make You a Hero

In this recorded webinar, Five Ways ITSM Can Make You a Hero, FICO talks about how they proved the value of IT and built internal confidence with HP Service Manager   Learn how FICO planned, integrated, and delivered a solution quickly that improved business discussions, compliance and productivity.

Listen to customers about their experience with HP CMS at HP Discover June 2011

We have an impressive lineup of sessions planned at HP Discover this June 6-10 in which customers will share their experience and best practices with HP Discovery and Dependency Mapping (DDMA) software , UCMDB and configuration management system. Here are a few of such sessions and their abstracts in HP Configuration Management System ( CMS ) track within Unified Operations Software track.

UCMDB and Service Manager Comnmunities Unite!

I had the privilege of meeting wtih almost forty customers face to face last week, during a series of Vivit user group meetings in Houston, Dallas, and Minneapolis.  It was fulfilling to me to listen to the customers and participate in the discussions.  I learned a lot, and I tried to pass on some helpful information.  Everybody brought it.  It was kind of like opening up a fresh can of the Practitioner's Forum. 

When worlds collide - the Cloud and ITIL

A dream came true ... it has never been easier for IT to create and provide IT services. Cloud computing and hybrid delivery models enable IT to act like a real service provider and service broker. Users benefit from speed, agility and high service quality, from automated deployment and self-service capabilities - it seems like the age of going through lengthy change procedures reaches its end. Really?

HP UCMDB Product Integrations, like IDS Scheer ARIS, are Key to a Successful CMS

HP just released a new product integration for UCMDB and ARIS IT Architect from Software AG (formerly IDS Scheer). This and other product integrations are important to the success of the Configuration Management System....

HP DDMA helps customers in all phases - assess, modernize and manage - of application transformation

HP today announced Application Transformation Solution offerings designed to help enterprises drive innovation by delivering application flexibility and speed.


An initiative such as application transformation requires the use of technology both to simplify and to automate the tasks at hand; HP Discovery and Dependency Mapping Advanced Edition (DDMA) software is one such product that assists enterprises through their application transformation journey.


A new solution brief discusses how HP DDMA software is uniquely positioned to help customers in all three (assess, modernize and manage) phases of application transformation.

Accelerate Data Center Transformation - Quick video on how HP DDMA addresses key DCT challenges

Many businesses are considering Data Center Transformation (DCT) project aimed at reducing the operational cost and complexity of their overall IT infrastructure. A DCT project can involve modernizing legacy infrastructure, consolidating workload and/or data center, move from physical to virtual infrastructure or move to private or public cloud in order to save space, energy & operating expenses and defer potential capital expenses needed to build or expand the data center.


This new video demonstrates how HP DDMA ( and an accelerator package developed for DCT projects ) addresses some of the major challenges of DCT and accelerates the transformation.

Reduce costs and increase the quality of your services by consolidated your service desk!

We surveyed customers on their experience with service desk consolidation.  We asked questions such as what motivated them to consolidate, how much they reduced their costs, what challenges they faced, what benefits they achieved, and what processes they consolidated. 

Even if you're going off the rails, you're still a Train: Leverage your Transformation's Momentum.

A data center transformation is essentially a train wreck in which the  train runs full speed into a transparent wall of time, pieces fly in all directions, and everyone on the Transformation team pick all the pieces out of the air, starting with those that will hit the ground soonest,  take them back to the track, reassemble them back into the running train, and once set off down the track, wonder if any stray pieces hit the ground and hope the occupants didn't notice.  The small miracle aside that it is actually possible to transform a live data center, is it possible to do it with little or no bloodshed to the business?  Do you want to find out?

It's Troux, CMDB and Enterprise Architecture Play Nice! Part 2, EA as a CMS Consumer

ITSM, CMDB, PPM, EA, CMS.  Not just SEO, but ITIL!  DCT!  Clooouuuuud……..

What does it all mean for the Enterprise Architect who spends a third of their time  gathering business context data?  A provider of even a small fraction of that amount would be, like, some kind of EA whisperer.  Really, what does business context mean to an enterprise architect?   What would be the value of CMS data to an EA?  What?

What a line-up! Blockbuster presentations on HP Service Manager track at HP Discover June 2011

Have you ever wanted to learn how your peers in other companies approach the transition of their people, process, and tools to support a more efficient and effective IT service management (ITSM) solution?  At HP Discover this June 6-10, on the HP Service Manager/Asset Manager (SMAM) track (within Unified Operations Software), you will have your chance.  Listen to the presentations and be the first to greet your favorite speaker after the show.  You’ll want a front-row seat for these performances:

Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
HP Blog

HP Software Solutions Blog


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.