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Displaying articles for: March 2011

Register now to hear how FICO inspires IT value with HP Service Manager!

Don’t miss the opportunity to hear how FICO quickly proved the value of IT and built internal confidence with HP Service Manager. Learn how FICO planned, integrated, and delivered a solution quickly that improved business discussions, compliance and productivity.

It's Troux, CMDB and Enterprise Architecture Play Nice! Part 1, EA as a CMS Provider

I see all kinds of IT environments, ranging from normal, to dungeonesque (full of tortured but alive people) to Taj-Mahalesque (pretty on the outside but full of death on the inside),  to, let's just say, the lights are on but nobody's home.  And every now and then, you find a data center who knows what Enterprise Architecture is.  It's Troux.    Which one are you?

Hear how FICO inspires IT value with HP Service Manager!

Hear how, with HP Service Manager, enterprise IT organizations have inspired their service desk to greater heights and earned a “seat at the table.” Learn how you can truly align to the business by improving service quality, the customer experience, team productivity and more--all while reducing costs and risks.

Psst ... yes, you! I've got some news on ITSM for you.

You want to listen to customers talking about their HP IT Service Management implementations? You want to learn from the values and benefits your peers gained from implementing HP ITSM? You want to benefit from their learnings? Here you get the facts - from customers for customers.

HP Service Manager + HP software partner Hitachi ID = Self-service password, identity & access mgmt!

A common obstacle to achieving high productivity in IT helpdesk organizations is the high call volume of simple end user requests which would be better serviced by empowering end users to place the request themselves and then automating request fulfillment.  Through an arrangement with HP Software Business Partner Hitachi ID Systems, HP Service Manager (HPSM) customers can experience 35%+ lower call volumes, 90% lower handling times for assisted password resets, policy enforcement and reporting (which harden security and minimize audit costs).  Users set (and if locked out, reset) passwords, request changes to identity information, and request access rights changes themselves, and requests are handled with automated fulfillment workflows.  The tight HP Service Manager integration provides perfect management visibility into all password/identity/access-related user activity.

Realizing the Benefits of SaaS-Based Service Management in the Enterprise!

Is it possible for enterprises to realize the same benefits of SaaS-based Service Management as smaller organizations with simple environments and less mature process models?  Dimensional Research wrote a white paper on this topic!  They based their data on in-depth interviews with IT executives at 14 enterprises who have implemented SaaS-based Service Management solutions. 

HP Service Manager + HP software partner Westbury = Better operational reporting!

A common request from the customers of HP Service Manager is to provide more insightful reporting that can be used to demonstrate the value of their IT function to business management, without requiring them to have in-depth technical database and developer skills. Through an arrangement with HP Software Gold Business Partner Westbury, HP Service Manager customers have access to more reporting capability than they may have thought possible.  And there is one truism when it comes to good quality operational reporting – the more the merrier.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
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