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Displaying articles for: March 2014

The HP Service Anywhere March 2014 Release Now Available

lowres.JPGIt was just 3 months ago when the new HP Service Anywhere came to market – and here we are again with another release packed with enhancements and new value for our customers. This March 2014 release offers users a new visualization across their IT landscape, and puts an even greater level of connected intelligence at the fingertips of the users and end users for faster, proactive problem solving.


Read on for a glimpse of a few of the enhancements and benefits delivered in this new release.  I think you will agree with the reaction I heard from a current customer: “This is a very impressive upgrade!”  


Hybrid IT – You’re ready to be a Service Broker, but is your organization?

Cloud Pane of Glass.jpgIt is clear that cloud computing, big data, and mobile are creating a shift in the IT process. As a result, IT must transform from a traditional reactive role as an infrastructure and operations provider to a hybrid role as a true Services Broker delivering services from a myriad of cloud providers.


Keep reading to find out if your organization is ready to move to this new model and step into The New Style of IT.


Guest Post by Sherry Ramm, ITSM Marketing Consultant

HDI Conference: Service Anywhere March’14 will be there! Will you?

AiStock_000016333814Small.jpgpril 1-4

Orlando Florida

Exhibit Booth #717 – Service Anywhere March'14 Demos

Breakfast Session 12 – Leveraging Big Data on the Service Desk


The new release of HP Service Anywhere will be revealed any day  and will on the demo stations at HP’s booth at the HDI conference.  Along with Service Anywhere we will also be showing other awesome products from our ITSM portfolio including Service Manager, Asset Manager and CMS.   Keep reading for more details.


USS Enterprise ITSM -- Conquering your big data

star trek.jpgDo you have any idea what 23174611 is? (Did you already cheat and look it up?)


I have an interesting idea that this number has something to do with ITSM.  Keep reading to see how I link this magic number to upcoming hot news for ITSM Service Management.

HP Propel Free – Find out what all the buzz is about!

Train 1.jpgHundreds have boarded the train to become a true services broker. Here's your free ticket to on board to a new world of IT.  Start your journey now.  Don't miss that train! 


HP Propel Free allows your IT to easily transition to a true service broker.  Easily on-board a new employee in under an hour. New portal, catalog, knowledge base, all mobile-enabled!  Explore the possibilities with your ticket to change.


Guest post by Sherry Ramm, ITSM Marketing Consultant


Four Ways the HP Service Manager (SM) 9.32 Mobility ESS Brings New Joy to ITSM Self-service

Our latest Content Pack is the first one to take advantage of HP Service Manager 9.32 mobility featuresand it’s destined to be embraced by both IT operators as well as business end-users.  This Content Pack brings the great convenience of ITSM self-service to the business end-user when they are on-the-go, right from their smart phone, anywhere and at anytime.  The pay-off is more service desk efficiency, reduced service ticket costs and increasing end-user satisfaction.  To get to know these new features, follow along as we review a few typical use cases.

10 recommendations for improving your service desk

iStock_000019682203XSmall.jpgRecently, we got together for a short discussion on a Gartner research note, “Top 10 IT Service Management Next Practices”. We discussed some of the notable points from the report.   


Continue reading to find out what we had to say during our  Google+ Hangout on how service orientation and the right set of key performance indicators can help you make a difference with your service desk.

How to bring chaos under control in the Wild West of vendor sprawl—Part 3

WildWest1.jpgI have spent the past few weeks describing how IT vendor sprawl has turned into the “Wild West of IT”. It is filled with shadows and so, so many vendors.


Keep reading to learn how one customer has begun transitioning to a true services broker.


Guest post by Sherry Ramm, ITSM Marketing Consultant

Service Anywhere - Attend an event or go straight for the free trial - the choice is yours!

saw.PNGPeople call and email me all the time – wanting to know more about HP Service Anywhere.  The easiest way to learn more is by  attending  an online event (or watching a replay).  The more adventurous  ITSM users may prefer to skip the events, and go straight for the free 30-day trial to test drive. 


Read on for more details !!! and then decide what works best for you.  I'll be adding events to this blog until we head to Las Vegas for HP Discover in June, so check back frequently for new postings.

How to bring chaos under control in the wild west of vendor sprawl—Part 2

WildWest2.jpgIt’s an exciting time in IT and specifically in IT Service Management.  While the technology trends may be causing headaches in your day-to-day life, these same trends, (when maneuvered wisely) provide a path for transformational changes faster and easier than ever before possible. This is the time to lasso expanding cloud sources to open new doors for IT service delivery.


Continue reading to find out why HP Propel is the top horse in your corral and how it can revolutionize your IT.


Guest Post by Sherry Ramm, ITSM Marketing Consultant

Which came first—process or technology? A pragmatic approach to automating IT Service Management

iStock_000008900202Small.jpgWhen you think of IT Service Management (ITSM) and automation it is often a chicken and the egg-type proposition. Which was first—the process or the technology?


Do you need process in order to automate?  What happens if you automate without looking at process? Even just an automated password reset can save a company thousands—even millions of dollars. But, is it as simple as it sounds? Keep reading to find out!

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Being number two in the ITSM install-based software industry, we feel it's our duty to enlighten and educate you about everything ITSM. We'll pose questions, analyze research and discuss the newest industry trends. Welcome!
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • I have been working at HP AM R&D for more than 7 years. I led the transition of the product and now I am one of the R&D Managers driving transformation and roadmap of the HP AM product.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Karan Chhina is the Product Manager for HP Universal Discovery and has worked with discovery & dependency mapping and configuration management product line for the past eight years.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Mohamed Nada: Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Mr. Suer is a senior manager for IT Performance Management. Prior to this role, Mr. Suer headed IT Performance Management Analytics Product Management including IT Financial Management and Executive Scorecard.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Sr. Product Manager of HP Asset Manager, my 12 year experience in IT Asset Management gives me combined technical skills and business practice knowledge. I have a special focus in Software Asset Management and Cloud Billing.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I help IT leaders to understand how well IT is performing from a business perspective.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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