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Displaying articles for: February 2011

IT takes a Community to build best practices. Really.

Before one can have "best" practices, one must have "good" practices, or at least "good enough" practices.  This is not merely a trusism - you'd be amazed (or maybe not)  how best practices are expected to be generated, like code, on a timeframe.  I like to take Pragmantic Marketing's take on this:  NIHITO.  Nothing interesting happens in the office.  You have to get out sometimes.  Or you can make some stuff up.

Service Desk ... Consolidation? Replacement? Transformation? That's the Question!

While meeting a couple of sales people recently, the subject came to service desk consolidation. I hear you say now "I heard this before, welcome back to the 90s!". At that time called "help desk consolidation", this appears to be a rather old concept , but wait a minute

How should I .... use my RDBMS for archiving Service Manager data?

Have you ever wondered how to go from purge / archive to moving older HP Service Manager data within your RDBMS and still access it directly if needed?

Not your grandmother's CMDB

A quick look at what the cloud is bringing to an operations team near you and thoughts about what will be needed to cope with the rising challenges.

Act now! Share your HP Release Control best practices.

If you could set up Release Control all over again, is there anything you wished you would have known before you started?  Take a look at these questions from a Global 500 Release Control customer.  They have Release Control in production but are still in the process of setting it up for their users.   If you have any experience with Release Control respond to this blog.  I know they would appreciate the input.

EMA Webinar on Cloud & Service Management

I don't think that I've ever simply passed along a webinar link for something outside of HP, but this looked interesting to me. Dennis Drogseth from Enterprise Management Associates (EMA) is speaking on "Operationalizing Cloud: the Move to a Cross-Domain Service Management Strategy" next week (Feb 22). I personally think that the whole cloud discussion has been hijacked by the lowest levels of IT, so I'm interested in what Dennis has to say. This should take you straight to the registration page -

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
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