IT Service Management Blog
Follow information regarding IT Service Management via this blog.

Displaying articles for: February 2014

The Intelligent Service Desk

vivt-hp.pngIf you are using HP Service Manager or HP Service Anywhere, you should also join Vivit. Vivit is the worldwide independent user group for HP Software, and the Service Management Special Interest Group (SIG) sponsors a number of informative events.


Speaking of which, there is a webinar on the HP and the Intelligent Service Desk next week on March 6th @ 12noon ET.


Continue reading to find out how you can attend


How to bring chaos under control in the Wild West of vendor sprawl

WildWest3.jpgIt is a lawless, wilderness out there! There are more vendors than ever before for your company, if you don’t get control of them they will stampede over you.


Keep reading to find out how you can get control of this “Wild” environment. Get your lasso ready, it is going to be a wild ride.


Guest post by Sherry Ramm, ITSM Marketing Consultant

HP Discover 2014 - Call for IT Service Management presenters

discover13_banner_295x101.jpgHas HP helped your organization with IT Service Management and now you want to share it with others so they can benefit too? Are you an HP customer and industry luminary who wants to share your companies’ achievements?


Now you can share your experience with top executives and technology peers!


We invite you to share your Service & Portfolio Management (SPM) success story at this year’s HP Discover event in Las Vegas June 10-12.   Keep reading to find out how you can share your success story

What's Hot in the ITSM Industry

death valley.jpg

Wrapping up Pink14


We had a great time at Pink14 earlier this week. I always enjoy getting to talk to a variety of people across the industry and get their take on what’s hot in the ITSM/ITIL industry.






                               Speaking of Hot,

                               Death Valley, CA

                               Just a few hours

                               drive from the lovely

                               Bellagio and Pink14

                               hit 129F last summer


Labels: ITIL| ITSM| SaaS

Save the date for the upcoming HP Software EMEA Customer Forum

Istanbul.pngCan you believe that it almost March? It is amazing how fast time flies! Because time moves so fast, I recommend that you take the time today to save the date for the next HP Software EMEA Customer Forum in Istanbul, Turkey on May 6-8.


Keep reading to discover what you will learn from attending the forum. This is also your opportunity to learn how to share your story at the customer forum.

Come see us at Pink14 next week

If you're going to be at Pink14 in Las Vegas next week, visit us at the HP booth!



Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
HP Blog

HP Software Solutions Blog


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.