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Displaying articles for: December 2013

How do I find my service management needle in the organizational haystack?

hay.jpgAs IT management systems begin to adopt a model-based approach to ticket creation, a new problem has been created. IT staff are spending valuable time searching for the correct model. This process adds complexity instead of easing workloads.

 

I have some ideas on how to improve this process. Keep reading to find out how we can make it easier for them to find the “needle in the haystack” when looking for the right model.

 

Guest post by Hagar Dinur, HPSW IT Operations Mgmt

Dear Santa: Making a list and checking it twice is EASY with CMS

Santa-list.jpgDo you want to learn how to reduce the discovery and integration challenges for service delivery in your organization?

 

From a CMS vantage point, it’s important to understand that service delivery can “consume” data in a variety of ways. Discovery and integration play a key role in this.

 

Keep reading to learn how the SACM integration of HP UCMDB and HP Universal Discovery with HP’s Service Anywhere can make your life easier.

GetIT Now! HP Service Manager (SM) mini-app on HP Anywhere (HPA)

Mobile_on_the_go_RGB_blue.pngCalling all HP Service Managert users! Did you “GetIT” yet? Or have you already “got IT”?   Or are you asking "what is IT"? Whether you're an end-user, developer,  or IT manager the information you need on the latest and greatest in SM mobility is inside. GetIT now.

The art of making IT Service Modeling simple

service modeling graph.pngDo the words” Service Modeling” send shivers down your spine? This is an understandable response. There are multitudes of possible choices your organization can make. There is always fear surrounding making the wrong choice.  What are the long term impacts of choosing incorrectly?

 

I am here to let you know that you don’t have to fear Service Modeling. If you take your time and develop a concise model, you can focus on the services instead of how to identify them.

HP Discover Barcelona 2013: what you missed from the ITSM insider

HHP discover.JPGP Discover was an amazing opportunity to get your questions about IT Service Management answered and to hear about the latest announcements from the team.

 

If you were unable to attend the event, you are in luck. This blog will give you a review of what was announced at the event and will let you know where you can learn more.

 

HP Discover Day One: HP Propel and HP Service Anywhere steal the show

HP Discover Day 1 has come to a close. HP Propel and HP Service Anywhere stole the show in the ITSM section. Continuing reading to get an introduction to HP ITSM's two newest stars and a recap of all the great things that happen on HP Discover Day 1!

discover 3.JPG

Social Insight meets ITSM – The December ’13 release of Service Anywhere is now available

iStock_000024679578XSmall.jpgNow you can bridge the gap between IT and business by unleashing the hidden value within unstructured data. Imagine what you can accomplish with the social wisdom that’s gone untapped within this data.

 

HP Service Anywhere-Dec ’13 Release connects IT and business users into one conversation through the power of what we call Social Insight.

 

Keep reading to find out what the advancements made to this software mean for you.

The ITSM trilogy of HP Discover

Bilbo crop.jpgI am not sure if being the ITSM movie guy is a good thing or not, but based on the number of you that read my blog I have to assume that you like the format. Therefore, keep reading to see how I link a trailer for one of the hottest movie franchises to hot news coming up at HP Discover.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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