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Displaying articles for: December 2013

How do I find my service management needle in the organizational haystack?

hay.jpgAs IT management systems begin to adopt a model-based approach to ticket creation, a new problem has been created. IT staff are spending valuable time searching for the correct model. This process adds complexity instead of easing workloads.


I have some ideas on how to improve this process. Keep reading to find out how we can make it easier for them to find the “needle in the haystack” when looking for the right model.


Guest post by Hagar Dinur, HPSW IT Operations Mgmt

Have you seen the HP CMS integration for HP Service Anywhere?

CMS.jpgIf you look under the tree today, I have an early present for you to open! This present brings together the best of two worlds and will help you increase efficiency in your configuration management system.


To find out what it is, continue reading and learn how HP CMS has just gotten better.

Dear Santa: Making a list and checking it twice is EASY with CMS

Santa-list.jpgDo you want to learn how to reduce the discovery and integration challenges for service delivery in your organization?


From a CMS vantage point, it’s important to understand that service delivery can “consume” data in a variety of ways. Discovery and integration play a key role in this.


Keep reading to learn how the SACM integration of HP UCMDB and HP Universal Discovery with HP’s Service Anywhere can make your life easier.

GetIT Now! HP Service Manager (SM) mini-app on HP Anywhere (HPA)

Mobile_on_the_go_RGB_blue.pngCalling all HP Service Managert users! Did you “GetIT” yet? Or have you already “got IT”?   Or are you asking "what is IT"? Whether you're an end-user, developer,  or IT manager the information you need on the latest and greatest in SM mobility is inside. GetIT now.

The art of making IT Service Modeling simple

service modeling graph.pngDo the words” Service Modeling” send shivers down your spine? This is an understandable response. There are multitudes of possible choices your organization can make. There is always fear surrounding making the wrong choice.  What are the long term impacts of choosing incorrectly?


I am here to let you know that you don’t have to fear Service Modeling. If you take your time and develop a concise model, you can focus on the services instead of how to identify them.

HP Discover Barcelona 2013: what you missed from the ITSM insider

HHP discover.JPGP Discover was an amazing opportunity to get your questions about IT Service Management answered and to hear about the latest announcements from the team.


If you were unable to attend the event, you are in luck. This blog will give you a review of what was announced at the event and will let you know where you can learn more.


What’s new for HP CMS v10.10

Do you want to learn what is new and exciting for the latest version of the HP CMS software portfolio?


Well, there are on of new features and functionality for this latest release of HP UCMDB and HP Universal Discovery that I want to tell you about today!


There are lots of great things like: support for IPv6 and PostgreSQL, the latest HP UCMDB Browser 3.0, and most notably, we now support up to 60 million Configuration Items within the UCMDB.


Keep reading to learn more about this latest release from HP Software.

HP Discover Day One: HP Propel and HP Service Anywhere steal the show

HP Discover Day 1 has come to a close. HP Propel and HP Service Anywhere stole the show in the ITSM section. Continuing reading to get an introduction to HP ITSM's two newest stars and a recap of all the great things that happen on HP Discover Day 1!

discover 3.JPG

Social Insight meets ITSM – The December ’13 release of Service Anywhere is now available

Dec 13 Service Anywhere.jpgNow you can bridge the gap between IT and business by unleashing the hidden value within unstructured data. Imagine what you can accomplish with the social wisdom that’s gone untapped within this data.


HP Service Anywhere-Dec ’13 Release connects IT and business users into one conversation through the power of what we call Social Insight.


Keep reading to find out what the advancements made to this software mean for you.

The ITSM trilogy of HP Discover

Bilbo crop.jpgI am not sure if being the ITSM movie guy is a good thing or not, but based on the number of you that read my blog I have to assume that you like the format. Therefore, keep reading to see how I link a trailer for one of the hottest movie franchises to hot news coming up at HP Discover.

IT Service Management in a hybrid, multi-sourced world

Brighttalk Dec5.jpg

Earlier today Felix Fernandez and I hosted a webinar on IT Service Management in a hybrid, multi-sourced world.


As promised, we had some good questions that we wanted to further address. And, a pdf of the slides is also attached.


Labels: Cloud| ITSM

HP ITSM: Meet the partners at HP Discover

We have great partners that we work closely together with to build a better enterprise. Take this chance to familiarize yourself with them and be sure to visit their booths at HP Discover!HP Discover 2013.jpg

Executive Scorecard - Cloud Management Analytics


Executive Scorecard - Cloud Management Analytics

As part of the move to the hybrid cloud model, organizations face challenges in getting the needed level of transparency in order to evaluate and optimize their cloud usage and ROI.





Executive Scorecard has recently added a component called Cloud Delivery Optimization which helps organizations to get that needed transparency while optimizing cloud technology utilization.


Aligning IT With the Business Starts & Ends with a Financial View of IT



Disruptive new technologies such as mobility and the cloud fundamentally change how IT is measured and managed.


innovation2.jpgIn the past, IT organizations could simply cross-charge their costs and report on service-level agreements (SLAs). Today, business customers can go to Amazon, Azure or other providers’ web pages and see prices for servers, storage, databases and more as well as seeing performance metrics for those services.

This means that, for the first time, IT needs to have public cloud-comparable costs for service options and transparent performance information. By doing this, IT can generate a cost-effective strategy that improves operating efficiency while embracing the cloud, whether public or private or a hybrid.

HP Discover, ITSM and you

Discover 2013 Barcelona Banner.jpgThere are only a few days left until what is anticipated to be the largest HP event in EMEA ever. HP Discover in Barcelona will open its doors on December 10 and I hope to see you there.


In this post I want to share a short update on SPM (Service Portfolio Management) at HP Discover and what you specifically can expect in terms of sessions, demos and discussion forums with a focus on IT Service Management (ITSM) and Project and Portfolio Management (PPM).

Reinventing IT Service Management with HP Propel

What if IT had the ability to be a true services broker? Are you suffering from catalog, portal, and supplier sprawl? Do IT end-users know where to go when they need something or need help?


Now you can stop asking questions what and where questions, and instead ask “how can I”.  How can I power the future of IT? How can I meet customer needs and desires so they don’t go looking in the shadows for IT services? 



IT Service Management with Multiple Supplier Integration (MSI): why governance is key for success

integration.jpgThere is a new trend for enterprises to switch from outsourcing their IT services to a single supplier to contracting with multiple IT suppliers. This switch from one to multiple suppliers brings many benefits that were not available before. But, just like anything else, with the positive comes the negative. If not managed properly, an enterprise could end up facing more problems and risks than they faced before the switch.


The solution to effectively integrating multiple suppliers for your enterprise lies in a strong and unified governance framekwork. Keep reading to learn more.

There are no absolutes in IT—even with Cloud

Live free or die hard.jpgThere are no absolutes in life except for birth and death. The same applies to IT. For years I thought cost was an absolute in IT. Then I found out I was wrong.


Continue reading to find out why I firmly believe there are no absolutes in IT. Also keep reading to find out why Bruce Willis had to go “outside his box” to stop a cyber-terrorist.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
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