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Displaying articles for: December 2010

Two new, midsized Service Manager case studies worth checking out

We have two new case studies available. VNG Corporation, a major Vietnamese internet company, is now using Service Manager across multiple processes. Teknosa, a technology retailer in Turkey, is now using  Service Manager to also gain better control of their ITSM processes. Both companies have seen significant improvements in their IT service delivery and ability to demonstrate value back to business.

Tags: Case Study| ITSM

Do you want to make your Change Management process more efficient?

So I went to the Service Transition section and reviewed the Change Management pages.  ITILv3 states:” The objective of the Change Management process is to ensure that changes are recorded and then evaluated, authorized. Prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.”

Don't Use a Discovery Tool as a Discovery Toolset. Don't.

I get asked all the time whether a particular discovery technology should be used in favor of another; whether one is better suited for a particular use case; if what we have can do a particular job.  It's all over the map.  Maybe because those asking don't have one.  A map I mean.  Here's one.  And a compass to use it by.  Hope it helps!

High Availability = Happy Holidays!

Have you ever been called away to work during a family holiday function?  No fun, is it?  "Sorry everybody, I have to go fix a problem."  Your daughter is in tears.  The wife gives you that look.  Grandma waves you out the door with an eye roll.  Your dinner is cold by the time your coat is on.   All thanks to that nice, big, change window when all the users are home with THEIR families, except maybe salesmen, a change went in that could not possibly affect anything else.  Yet here you are, and there is your cold Christmas dinner, waiting on the table.  It's times like these that makes one wonder why they got into this business.

Avoid CMDB, Discovery, and CMS Provider Conflict. Just Do It.

Are you suffering from provider conflict?  Is it painful for your IT professionals to resolve ownership issues?  Do all your Systems Architects dump the painful bits of that process on to Operations?  Does your vendor encourage this?  Most importantly, can you trust the data in your CMS right this minute?  I thought so.

The new face of UCMDB 9.10 – UCMDB Configuration Manager!


At Software Universe in Barcelona this week, HP introduced UCMDB-Configuration Manager (UCMDB-CM), an instant-on module that is part of the UCMDB product delivered with UCMDB 9.10. It introduces new policy-based topology and inventory configuration analysis and its User Interface was built specifically to allow UCMDB users to work with the rich CI data provided by HP’s market leading Discovery & Dependency Mapping solution. UCMDB-CM is automatically entitled to existing and new UCMDB owners.


With the new Universal CMDB 9.10 release we are packaging the product so that the UCMDB will be comprised of 3 components: Foundation: The Foundation component is what we know and love as the UCMDB today.   Discovery: The discovery control panel is included in UCMDB 9.10. Configuration Manager: The UCMDB Configuration Manager (UCMDB-CM) the new component of the product that provides us with new capabilities that target the configuration managers and configuration owners. 


UCMDB-CM is so important because our UCMDB customers have told us that though they love the depth and breadth of UCMDB Foundation, they sometimes get resistance from their configuration owners to use the product for managing their configurations.  Our new UCMDB-CM introduces a purpose fit UI aligned with how these use personas would expect to interact and manage their configurations.


To find out more about UCMDB 9.10 go to the HP Configuration Management System web page.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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