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Displaying articles for: November 2011

Leveraging HP UCMDB Configuration Manager for Quick Value – at HP Discover Vienna too

With HP Discover now only a few days away, the product management team is looking forward to in-person conversations with attendees. This is where we learn the key ways IT organizations are leveraging the products we deliver, often in ways that reap even more value than we may have originally realized.


One customer experience comes to mind where members of our team visited a healthcare service organization to help them get started with HP UCMDB Configuration Manager (UCMDB-CM)....

HP ITSM at HP Discover in Vienna, 29 Nov - 1 Dec

HP Discover is only about a week ago and I am really excited. When I was building my schedule today using the website's scheduler I thought: Why not share some details of the HP ITSM related activities at HP Discover? So here you go ...

Considering upgrading to Service Manager 9.30???

On Wednesday, November 9 Vivit hosted a one hour webinar yesterday discussing CPS Energy from San Antonio moving from Service Manager 7.11 to 9.30. The replay is now live and available for viewing. You do have to be a Vivit member to access the recording, but all regular readers of this blog should be members!!! There is no cost to be an associate member which grants you access to lots of materials including webinars and recordings like this one.


Vivit archived webinar page

Customer Success Story: Upgrade to Service Mgr 9.3

Asset Manager Web Client: create your filters to access screens (QBE) in 20 minutes!

Asset Manager Windows client offers a flexible way to define filters that will pop up when you want to access any screen (QBE filters, Query By Example). Just listing the fields in the screen definition, Asset Manager will generate the multi criteria filter.


The Web client exposes the QBE filter in the "filters" drop down list when you are on a screen. Note that a "simplified filters" option introduced in 9.30 now allows screen by screen, a better control of what will be displayed.


This very short technical document shows how ta create very easily the same user experience in the Web client and in the Windows client:

The user clickes on the screen name he wants to access, a list of filters pops up, the user fills the criteria and the filtered screen is launched.


- No need to load all the records before filtering (performance)

- Less clicks, better user experience.  

Executive Scorecard goes beyond cross-portfolio reporting to provide real-time management of IT






See how the HP IT Executive Scorecard goes beyond cross-portfolio reporting to provide real-time management of IT with a business perspective using included KPIs and objectives.




Executive Scorecard

How can you improve IT Visibility and Change Success with DDMA?

Join HP and Avnet on Thursday, Nov. 3rd at 2:00 pm EST and hear from Blue Cross Blue Shield of Florida how they addressed their discovery challenges with DDMA, the lessons they've learned and pitfalls you can avoid on your CMS journey.


Click on this link to register for the webcast:

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
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