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Displaying articles for: January 2011

Want to know more about what customers think of HP Asset Manager?

“HP Asset Manager has provided us with a powerful and flexible tool to gain control of our hardware and software assets.  The tool is robust enough to meet all of our requirements and has the flexibility to handle our unique business needs.”

Source: TechValidate

Labels: Asset Manager| itam

Share your ITSM Story at HP Discover (formerly HP Software Universe)! Submit your abstract now!

Fame, respect from your peers (not to mention a great business networking opportunity), free pass to HP Discover, bright lights of Las Vegas, gambling and nightlife…this could all be yours June 6-10, 2011!

 

WE WANT TO HEAR FROM YOU, RIGHT NOW…if you have a good story about your ITSM process implementation and you are a customer of HP Service Manager (SM) software and/or HP Asset Manager (AM) software.  Even better if you have implemented any of their extended solution components (e.g., HP Universal CMDB, HP Discovery and Dependency Mapping (DDM), HP Operations Orchestration(OO)…). Ditto for any HP partner who can get their customer to commit to co-present on such a topic.

Now in the movies - the new Service Request Catalog for HP Service Manager 9.21!

It has been a while since my last blog post, the webcast "Three simple steps to self-service" and the release of HP Service Manager 9.21. Some people already have been asking about "what's new" with regards to the new service request catalog. Well, there are a few things I want to share today ...

Social collaboration in the workplace and the six human needs

In this article, I discuss the addictiveness of Facebook and what it means for future workplace collaboration products.

Children, candy and the coming data center automation revolution

This one is about an exciting revolution that is coming to data centers near you. It is about automating your data center processes and I use a fun analogy to explain why this revolution is very valuable and should be embraced.

Reduce the complexity of change through visibility - See HP DDMA and UCMDB in action

Check out the new demo of HP DDMA. Through this scenario demonstration of HP Discovery and Dependency Mapping ( DDMA ) , hear and see how you can:

 

  • find out how easily you can discover new applications and their dependency on other applications and underlying IT Infrastructure
  • define service models within the UCMDB  
  • perform impact analysis to better understand the potential impact of changes 
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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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