Wow ... that was really impressive - ITSM Customer Forum in Paris

I had the pleasure to moderate the 2 days of the HP ITSM Customer Forum, May 10-11 in Paris, and I can tell you that I was impressed by the level of interest, the quality and content of the presentations and the opportunity for networking there. Here is my summary ...


Sure, it was a local HP ITSM event - none of the big shows like the HP Universe in the past or HP Discover in a couple of days - nevertheless, there were almost 100 people attending, more than 70% of which were customers and partners from 20 EMEA countries. Presentations from the trenches of the ITSM world covered a variety of aspects:


  • Implementing a global service desk in a SaaS environment by consolidating three service desk tools into one - HP Service Manager helped improving productivity and customer satisfaction while reducing license and maintenance cost
  • Business drivers and practical approach for service-driven ITSM was the theme of a customer presentation with a focus on the service catalog to reduce cost, increase the end-user value and increase transparency
  • How to plan a migration from HP Service Center to HP Service Manager discussed the strategy, objectives, architecture and implementation of an ITSM platform to increase service orientation and to improve productivity
  • How to establish effective service integration with sourcing suppliers using HP Service Manager talked about integrating services and building a self-help solution in a multi-sourced (hybrid) environment to enable and to create business value
  • ITSM operational reporting on service levels was a cornerstone in the service oriented approach another customer shared to provide service transparency across the business
  • A software license and asset management case study showed how a global software company was able to safe millions by implementing and integrating a HP Asset Manager solution.
  • Careful analysis and project planning, teaming up with HP Professional Services, were key elements to a successful on-time-within-budget migration in a HP Service Desk to HP Service Manager migration case study
  • Another customer shared experiences about consolidating multiple service desks into a single solution after a merger, replacing a competitive tool and in-house solutions, bringing together different service management cultures

You barely find better ways to share your experience with your peers, to leverage their learnings and to get some inspiration for elevating your ITSM solution.


Don´t miss the next event sometime in Fall this year. I'll let you know as soon as I have more details. In the meanwhile, to get more background information on this you may want to check my blog post announcing the event in Paris.


Have a nice day,


Stephen Farnsworth | ‎12-26-2011 09:55 PM

I've been looking for this post a weeks ago because of the facts information are in here and also it really helps me when it comes to my research it makes my work fast and easy. It also added to my vocabulary some of the words and opinions by other viewers which I really treasured and keep in mind what they have commented.

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author
Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Mic...

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.