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When is IT Service Management a Life and Death Issue?

Vancouver Coastal Health (VCH), one of British Columbia’s six regional health authorities, implemented HP Service Manager software and ITIL processes to support clinical and IT systems across 14 hospitals and 90 community care sites. As a result, VCH has accelerated time-to-resolution from days to minutes, shedding $4,000 per month in costs. More importantly, VCH care providers now enjoy highly available and well performing clinical systems and are equipped to provide high standards of patient care. To learn how VCH achieved these results, check out the Vancouver Coastal Health ITSM case study, see the attached document below.

Labels: CMDB| ITSM
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