What was hot at itSMF FUSION

I was actually a bit surprised by the amount of interest in Cloud. Historically, there has been a cloud coming infrastructure up perspective – hidden further down in operations. Most of the session dialog was based on increasing IT and business adoption of cloud delivery. So the topics reflected how do you support and deliver IT services and applications across such environments including and across the cloud. This spans public and private clouds and mixed or hybrid environments. With specific respect to delivering IT in such environments, catalogs, portfolio, and request management were all common topics. Intersecting service request management was the general topic of increasing self service and more use of service portals in general. To round this out, check out a short & recent HP blog post on “trends changing how IT is produced and consumed”.

 

I sat in on five breakout sessions in addition to the one that Sandy Wilson and I presented. Interestingly, CMDB themes came up most of these. It is clear that many people are struggling on this front. Related to this, but different, I was pleasantly surprised by the number of people in our session that said that they were actively using discovery and dependency capabilities.  Sandy and I had a lot of good questions and we both had a number of good conversations with people that had listened in our session over the course of the rest of the day. The feedback that I took from these follow-on conversations was an on-going desire for more practical advice and experience related to core processes, but others more interested in automation and integration across multiple disciplines. I would split the session that we did into two – one going down a bit and the other looking at how integration and automation play across areas. AND I AM ALWAYS LOOKING FOR SUGGESTIONS!!!

 

Another common session topic related to governance and also security – not surprising for an event in the Washington DC area. Interestingly, I have taken a number of questions on these topics recently. I’ll save more discussion on this area for another day.

 

Glenn O’Donnell from Forrester worked with the itSMF-USA chapter to execute a Service Management survey. Glenn presented the results Monday morning. As I follow the change topic and am always looking for data on the incident-change relationship, a question on “what percent of your incidents are the result of a change” caught my attention. 25% of respondents said more than 40%. A third said between 10 and 39%. Only 20% said less than 10% and 22% didn’t know. This passes my “sniff test” – meaning it smells or seems OK.

 

I have been to a handful of itSMF America’s events now. Alas, I had not been to an HDI event before, but this year’s FUSION benefited from the incorporation of HDI people. And, the feedback on the keynote addresses was very positive.

 

Chuck

Comments
Fresh Turf | ‎12-30-2011 09:11 AM

The cloud is of huge interest to us, I think that everyone shares that similar view.


chuck_darst wrote:

I was actually a bit surprised by the amount of interest in Cloud. Historically, there has been a cloud coming infrastructure up perspective – hidden further down in operations. Most of the session dialog was based on increasing IT and business adoption of cloud delivery. So the topics reflected how do you support and deliver IT services and applications across such environments including and across the cloud. This spans public and private clouds and mixed or hybrid environments. With specific respect to delivering IT in such environments, catalogs, portfolio, and request management were all common topics. Intersecting service request management was the general topic of increasing self service and more use of service portals in general. To round this out, check out a short & recent HP blog post on “trends changing how IT is produced and consumed”.

 

I sat in on five breakout sessions in addition to the one that Sandy Wilson and I presented. Interestingly, CMDB themes came up most of these. It is clear that many people are struggling on this front. Related to this, but different, I was pleasantly surprised by the number of people in our session that said that they were actively using discovery and dependency capabilities.  Sandy and I had a lot of good questions and we both had a number of good conversations with people that had listened in our session over the course of the rest of the day. The feedback that I took from these follow-on conversations was an on-going desire for more practical advice and experience related to core processes, but others more interested in automation and integration across multiple disciplines. I would split the session that we did into two – one going down a bit and the other looking at how integration and automation play across areas. AND I AM ALWAYS LOOKING FOR SUGGESTIONS!!!

 

Another common session topic related to governance and also security – not surprising for an event in the Washington DC area. Interestingly, I have taken a number of questions on these topics recently. I’ll save more discussion on this area for another day.

 

Glenn O’Donnell from Forrester worked with the itSMF-USA chapter to execute a Service Management survey. Glenn presented the results Monday morning. As I follow the change topic and am always looking for data on the incident-change relationship, a question on “what percent of your incidents are the result of a change” caught my attention. 25% of respondents said more than 40%. A third said between 10 and 39%. Only 20% said less than 10% and 22% didn’t know. This passes my “sniff test” – meaning it smells or seems OK.

 

I have been to a handful of itSMF America’s events now. Alas, I had not been to an HDI event before, but this year’s FUSION benefited from the incorporation of HDI people. And, the feedback on the keynote addresses was very positive.

 

Chuck



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HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...
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