What does the ITSM Community really need?

After the America's itSMF FUSION conference, I wrote a post that referenced a ITSM Forrester survey that was released at the time of the event. This survey has some fresh data that validated some of my favorite topics (change) and I found it both interesting and useful.

 

With that fresh in my mind, Stephen Mann - who also from Forrester and focuses on the service desk space - has recently written a couple of blog posts about giving back to the ITSM Community. I would start with reading the following as it lays the foundation.

 

http://blogs.forrester.com/stephen_mann/11-08-04-giving_back_to_the_it_service_management_community

 

About a week ago, Stephen then wrote a follow-up post with a petition to complete a Health Check (survey) which is being run via the UK itSMF (also in the article teaser).

 

http://blogs.forrester.com/stephen_mann/11-10-20-itsm_practitioner_health_check_the_itsm_community_s...

 

The blog posts are both quick reads, and I just took the short survey myself (with the classification of other) and it just takes a couple of minutes. For multiple reasons,  I am interested in what comes back. So, I am encouraging any readers of this blog to also take the survey.

 

Thanks,

Chuck

 

Tags: ITSM| itSMF
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About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...
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