The ITSM Bandwagon: Get On Board!

“How’s business?” is quickly turning into the most relevant measurable for IT performance.  As technology leads nearly every modern-day industry, organizations want their IT to be more than just a passive resource—they now expect IT to deliver results that demonstrate a contribution to their bottom line. This means that IT must possess the ability to successfully align its performance with the overall business performance. Meeting these expectations requires the service desk to get on board the ITSM bandwagon.

 

According to IT experts, 70 percent of IT departments are ill-equipped to meet increasing IT service demands and continue to operate as reactive service providers, utilizing outdated methods that prove challenging to provide the quality, real-time solutions that businesses need most. 

 

Fortunately for businesses (and flattering for us), HP’s robust inventory of ITSM products comes to the rescue by offering the ultimate comprehensive business solution. By allowing customers to actively manage IT business value, continuously measure and optimize IT value and reduce infrastructure costs—all from a cloud environment interface located on their mobile devices—we feel confident we’re covering a vast variety of business IT needs. 

 

And just when you thought ITSM couldn’t get any better, we went and did it again by announcing the release of a powerful extension to our already solid HP ITSM product family, Service Anywhere. This sleek new addition takes proven aspects of our on-premise Service Manager and combines those with unique features such as:

 

  • Easily extended and rapidly deployable processes based on built-in ITIL best practices such as incident management, problem management and change management through a new process designer technology that is codeless and 100 percent web-based
  • Seamless upgrades through efficient process work flows using the same codeless configuration approach, enabling data model extensions and easy-to-use forms design
  • Social collaboration aimed at staff productivity via conversation threads directed to relevant system help desk objects

Bottom line? We’re bent on delivering—and hopefully exceeding—ITSM customer expectations.

 

All aboard.

 

Jump on the Twitter bandwagon too! 

 

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