IT Service Management Blog
Follow information regarding IT Service Management via this blog.

Service Manager 9.20 now speaks 13 languages (and more with Open Localization Tool Kit)

HP Service Manager (SM) 9.20 Language Packs SW Media were released for shipment in September 2010 for the following languages: Brazilian Portuguese (T5001DP/E), Czech (T5001DC/E), Dutch (T5001DU/E), French (T5001DF/E) , German (T5001DD/E), Hungarian (T5001DH/E) , Italian (T5001DZ/E), Japanese (T5001DJ/E) , Korean(T5001DK/E), Polish (T5001DO/E ), Russian (T5001DV/E ), Simplified Chinese (T5001DS/E) , Spanish(T5001DE/E).   For current language packs customers, the updates are available on the newly created USB Portal called ‘My Updates’, which is available on the ‘downloads’ tab of Software Support online  To order additional language packs, customers need to contact their HP sales rep or HP channel partner. It is available for a low nominal fee.


For customers who need a different language than those available in the Language Packs for SM 9.20, a new version (3.20) of the Service Manager Open Localization Tool Kit is also available now that adds SM 9.20 compatibility.  This tool kit gives HP partners a cost-effective mechanism for localizing Service Manager into less populated languages. The open localization tool kit is available to partners for a nominal fee, and they can order it from HP or an HP authorized distributor. 

9448412629 | ‎10-17-2012 03:30 AM

Where can we download the installation files for the required localization toolskit..?



Sandeep. S

9448412629 | ‎10-17-2012 03:31 AM


Can I know the url to download the same.



Sandeep. S

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author
A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Man...

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.