Realizing the Benefits of SaaS-Based Service Management in the Enterprise!

Is it possible for enterprises to realize the same benefits of SaaS-based Service Management as smaller organizations with simple environments and less mature process models?  Dimensional Research wrote a white paper on this topic!  They based their data on in-depth interviews with IT executives at 14 enterprises who have implemented SaaS-based Service Management solutions.  These customers focused on five key considerations when choosing this solution for the enterprise.

 

 

The White paper discusses important considerations for choosing a SaaS-based Service Management solution for enterprise environments, including:

• Fully capturing the total cost of ownership (TCO)

• Evaluating the impact of customizations

• Understanding the effort required to build and maintain integrations

• Scoping needs beyond initial modules

• Availability of services to support an enterprise implementation

 

It concludes by discussing what to consider before selecting and implementing a  SaaS solution for Service Manager. For more on this topic read the White Paper attached!

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About the Author
Ann Keffer is a Product Marketing Manager for the HP Business Technology Optimization Business (BTO). She is responsible for out-bound mark...


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