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Practical Problem Management web event

Stuart is one of Hap's ITIL authors, is very well known across the industry, and has years of practical experience. It is interesting to him talk about the theory and the "sad reality".


You have to register to listen to the recording at


Thinking of problem management, there have been a variety of survey results & industry "hubbub" about lack of problem management usage and then being immature in many organizations when it is implemented. I don't want to muddy this post with my opinion on the whys.


And thinking of Birthright, I am always looking for feedback on where people go for information. In this case, any opinions on the Birthright virtual events?



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About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

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