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Pedal to the metal - HP widens its leadership gap in ITIL v3 certification


HP Service Manager has taken a big leap forward in its ITIL v3 leadership position.  HP Service Manager 7.1x is now certified by OGC (the creators of ITIL) at the Gold Level in nine ITIL v3 processes, three times the lead of the next closest vendor’s product.   


 


The Gold Level certification is hard to achieve (see my previous blog entry to get more detail on that).  It means that multiple customers provided documented proof to the auditors that they are using HP Service Manager to automate their ITIL v3 processes. 


 


Here is a list of the ITIL processes implemented within HP Service Manager that have been certified at the Gold Level:


 


1. Incident Management


2. Problem Management


3. Change Management


4. Service Asset & Configuration Management


5. Service Catalog Management


6. Request Fulfillment


7. Service Level Management


8. Knowledge Management


9. Service Portfolio Management


 


Customers who understand the value of fully embedded ITIL v3 best practices have it easier than ever before.  Now that HP Service Manager is the clear leader on OGC's certification scorecard it will certainly help many of these customers determine, without a doubt, that HP Service Manager is their best choice to help run IT like a business.


 


 



 

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About the Author
A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Man...
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