IT Service Management Blog
Follow information regarding IT Service Management via this blog.

Pedal THROUGH the metal - HP again widens its leadership gap in ITIL v3 certification


Once again, HP Service Manager (SM) has taken a big leap forward in its ITIL v3 leadership position.  Like its predecessor HP SM 7.1x, HP SM 9.20 is now also certified by OGC (the creators of ITIL) at the Gold Level in nine ITIL v3 processes, three times the lead of the next closest vendor’s product.   


The Gold Level certification is hard to achieve.  It means that multiple customers provided documented proof to the auditors that they are using HP SM to automate their ITIL v3 processes. 


Here is a list of the ITIL processes implemented within HP SM that have been certified at the Gold Level:


1. Incident Management

2. Problem Management

3. Change Management

4. Service Asset & Configuration Management

5. Service Catalog Management

6. Request Fulfillment

7. Service Level Management

8. Knowledge Management

9. Service Portfolio Management


Customers who understand the value of fully embedded ITIL v3 best practices have it easier than ever before.  Now that HP Service Manager is the clear leader on OGC's certification scorecard it will certainly help many of these customers determine, without a doubt, that HP Service Manager is their best choice to help run IT like a business.

Honored Contributor | ‎07-05-2010 03:14 AM

Hello Yvonne,

Can you please answer, in your post there are mentioned SM 7.1x and SM 9.2, does it mean that SM 7.01 is not certified to the ITIL processes? If it is, can you please post a list of the processes to which it is certified.

And can you please post a comparison HP SM vs BMC Remedy reagrding the ITIL certification on processes.


Yvonne_Bentley | ‎08-03-2010 02:35 PM

Hi Vadim,


SM 7.01 is certified by Pink Elephant, not by OGC.  We started the process of OGC certification (which is a fairly new certification offering) when SM 7.1x was released, and we certified both with Pink Elephant and OGC at that point going forward, without picking up past releases.  SM 7.0x is Pink-certified in 11 processes.  Go to


Sorry for another late response.  Not sure why I'm not being automatically pinged when I have a comment on my blogs.  I'll look into this.



Honored Contributor | ‎08-05-2010 10:20 PM

Hi Ivonne,

Thank you very much for your response and this is what I wanted to know.

Thanks again!

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author
A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Man...

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.