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New whitepaper on ITSM in the Cloud from OVUM

This HP sponsored paper covers a number of ITSM (both service management and asset management) topics and capabilities that are coming into play as cloud, hybrid, and multi-sourced environments become more pervasive. The paper has a number of observations and recommendations based on OVUM’s work in the industry. The paper also has a discussion of HP’s ITSM related capabilities that support effective process controls as IT organizations increasingly move towards being service brokers. And as an added treat, this paper includes the results of OVUM's 2011 analysis of Service Desk vendors.


We encourage you to download and read this new whitepaper.


On my related topic in the teaser, Michael Pott and I recorded an overview webinar of the topics we encounter most commonly with respect to ITSM and the Cloud. The whole cloud topic is understandably moving from the infrastructure up, but there are a number of important topics as infrastructure and operations becomes more multi-sourced. In particular, the red hot topic of service catalogs aligns with cloud adoption and related initiatives. Extending self-service requests over into fulfillment then pulls in a number of asset management and automation capabilities and logical extensions. Understanding and managing the costs is one example from the asset management perspective.


All this and more is covered in both the OVUM whitepaper and the on-demand webinar.


Chuck Darst



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About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

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