New Healthcare Services Provider ROI Case Study

We have a new health care customer ROI case study documented by DC resulting from the customer's usage of HP Service Manager. Main benefits were increasing IT staff productivity though automation and improving service availability. The customer’s service management project also included consolidating service desks and coincided with an aggressive fertilization implementation.


One of my favorite excerpts is “The use of HP Service Manager automated almost 90% of IT management processes, reducing the day-to-day support and remedial maintenance burden of IT staff by 50%. This enabled the IT staff to perform more value-added tasks — including, most importantly, those that have a more direct effect on patient care.


ROI benefits are highly dependent on starting points, and actual savings are typically reflective of an organization’s size. Regardless, this IDC report is reflective of benefits commonly seen by HP Service Manager customers when adopting a more consolidated and standardized process approach to ITSM.



Honored Contributor | ‎07-05-2010 11:23 PM

Hello Chuck,

Can you please tell a bit more about this project?

Actually I am interested in what processes were implemented in this health care company.

They were built from 0 or they had their own process before the implementing of atomization system?

If they had some processes already was system modified according to them or the processes were changed to meet the system configuration? Following the last question - HP Service Manager is used OOB or modified?

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About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

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