IT Service Management Blog
Follow information regarding IT Service Management via this blog.

New Change Management Process "Skills"

Change continues to be a process area where significant ROI can be realized. This continues to be seen in customer environments and reflected across the industry. Just last week, Forrester released a new ITSM survey that included a question on change and incident correlation. One more interesting thing on the overall importance of good change is this HP post on 7 key metrics.


Change is also an area where we see process customization required to meet individual requirements and environments. With this in mind, we’ve been improving our out of the box change management capabilities for Service Manager 9.30 and re-implementing them using the new “Process Designer”. Process Designer was released with SM 9.30 this past summer and it makes workflow or process customization easier via a graphic tool. This also makes future upgrades much simpler compared to traditional approaches.


This new set of out-of-the-box capabilities really do represent best practices and reflect the implementation experience of HP’s leading consultants. The core capabilities align with ITIL guidelines around Normal, Standard, and Emergency changes. We have also added capabilities that make change task creation easier.


Again, we having a "Take change to the next level" webinar providing an overview of  the new change management capabilities on October 27 and encourage you to attend. Just click to register.




P.S. If you are wondering where "skills" in the title comes from, it was from a great Nepoleon Dynamite exchange with Pedro - You know, like nunchuku skills, bow hunting skills, computer hacking skills... Girls only want boyfriends who have great skills.


P.S.S. If you are a channel partner or HP person reading this, there will be a more detailed overview via an HP GROW course on Oct 21.


Honored Contributor | ‎10-10-2011 12:48 AM

Hello Chuck,

The link is not working for me :(


P.S. "Girls only want boyfriends who have great skills." - are you sure that it is about IT guys  too ?:))))

chuck_darst | ‎11-14-2011 11:17 AM

BTW - the new Change Management Best Practices are now available as a Content Pack on HP Live Network. There is a post in the news section of this ITSM Blog with more details.


And, and then Service Manager Community will take you there

Change Management | ‎11-18-2011 05:10 PM

People also are more willing to embrace new values and beliefs if they comprehend the situation. Educate them. Provide a penetrating, well-rounded orientation on the circumstances driving the changes. They need to know the dynamics that are at work, and that culture change is a quest for a competitive edge. Ultimately, a strategy for survival. Show them specifically how they can help carry out the transformation.


Change Management

chuck_darst | ‎11-23-2011 09:03 AM

This is an interesting anonymous post that works at multiple levels.


It sounds like a psychology of change summary. And, a fairly tight description at that. Interestingly and depending on the audience, this can be the number one challenge associated with undertaking any type of more formal approach to process improvement, standardization, and/or consolidation - including IT change management. There are whole programs associated with this.


At a different level, if anyone watched the webinar for October, they would have had a more functional view of what's new with the Service Manager Change best practices. This was really geared towards people familar with HP Service Manager. So the "circumstamces driving the changes" is at a lower level.


Change - the only constant


Chuck Darst

sijispeak | ‎12-19-2011 11:10 PM

Welcome to You are about to experience the most thrilling and mind energising moments of your life. As you go through this tunnel of insights, realities and truth



morinv | ‎02-24-2012 08:55 AM

Question regarding new PROCESS DESIGNER content pack available on LiveNetwork.


i hear that there is a few configuration, customization that needs to be applied to HP SM 9.30 in order to leverage the new functionality.


is these customization will be included in next release to avoid heavy config, customization effort to implement the process designer.


this question applies to new process designer that will be available through LiveNetwork

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.