ITSM, Service Desk, and Chargeback

What do Asset Chargeback and the Service Desk have in common? Plenty, starting with the rise of automated self-service request fulfillment. Do you need to allocate costs for requests? What if the service/item requested has embedded costs or is provided via a third party? Another related intersection starts earlier when evaluating options in a service portfolio and a service catalog.


But, that is not what I want to briefly discuss today. What I wanted to briefly promote are a pair of upcoming web events! Actually, Vesna will talk about some of the above, see below for more details.


Chargeback and showback for successful cloud  


September 25, 2013 @ 10am PT / 1pm ET 


Vesna Soraic will discuss how cloud computing has changed the business of IT, offering new choices to the line of business (LOB). In some cases your LOB customers will choose between IT or public services and even if they do not go to the public cloud for security reasons, your IT organization will still be compared to public cloud service costs.


During this event we will discuss and demonstrate:
• Chargeback and show back
• Role-based cost control
• Importance of simplicity for chargeback solution


Get today’s service desk without compromise

September 26, 2013 @ 10am PT/1pmET


Scott Knox and I will cover the different deployment and licensing models – specifically subscription pricing now available for HP Service Manager (on-premise). We will also look at new capabilities in the new HP Service Manager 9.32 release that have been covered recent in posts. The combination is effectively What’s New in Service Manager. Scott will run a demo of 9.32 and we’ll also take Q&A. All of this in approximately 30 minutes!


These are both on the Brighttalk platform which streams over the internet. Recordings are usually posted within a few hours of the live event. For more information, a good jumping off point is


Please join us!


Labels: web event| webinars
Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.