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ITSM Down Under

A few observations regarding ITSM Down Under


Despite only an eight hour time difference, it is early Thursday morning here in Australia, and the birds are making quite a racket outside. It is early Wednesday afternoon back in Colorado, and this has always bewildered me on my occasional trip to AsiaPac. Anyhow, I made a presentation on one of my favorite topics (Pragmatic ITSM) at the Australian itSMF meeting yesterday morning. Along the way, we’ve been visiting customers, partners, and the local HP team.


We had some good back and forth Q&A during the session and some good exchanges afterwards. I also had some polling questions. When in a group setting, I like to ask who has already implemented a service catalog (catalogue here :smileywink:). Regardless of not knowing who exactly made up the audiences (vendors, consultants, end users, …), about 15% of the audience raised their hands. When I then posed the question of how many planned to over the course of the next 12 months or so, probably 80% of the people raised their hands. I have seen similar results in the US, Europe, and now Australia within the past year.  During the Q&A, one gentleman posed the question of how much CMDB and discovery was really needed – if at all regarding discovery. A few more hands then shot up and lead to a lively exchange which reflected some classic ideas around complexity of the environment, how stable it was, how much integration occurred between processes and even other management disciplines.


While I have a worldwide role, simple proximity makes me more aware of what is going on in the States. Bottom line on the trip over here is that I found the sentiments very similar. Speaking of sentiments, does anyone ever read the ITSM Skeptic? Rob England gave a main stage talk before my breakout session. We talked in the speaker lounge for 20 minutes or so before his talk. He has some great lines, and I enjoyed his presentation. I have always thought that he had a reasonable perspective on things, and will likely read his blog more now. I had no idea that he was from New Zealand – Wellington.


The itSMF meeting was in Melbourne. It made me think of some of the people I’ve known over the years from that area. One of those people sought me out to say hi which was nice. We had met 18-19 years ago in a training class in Singapore. Amazing how the world can be a small place sometimes.



Honored Contributor | ‎08-26-2010 04:56 AM


"probably 80% of the people raised their hands" he he suppose world crysis does not touch Australia, or it is far in past already there :smileyhappy:

chuck_darst | ‎08-28-2010 12:55 PM

Vadim, In this case I was specifically referring to implementing a service catalog (which is kind of interesting given the popular use of the phrase vs.. the ITIL definition).


Regarding the economy, it seemed fairly robust to me. But, I don't have that much to base this observation on. I heard and read that the Australian banking system was more conservative and hence had fewer issues in the financial meltdown. Talking to some of my HP colleagues I also gather that interest paid on a home mortgage is not tax deductible. I wonder if this lowers speculation at some level. Just curious.



Honored Contributor | ‎08-29-2010 11:15 PM

He he, good job by the Australian banks. Crisis hit hard here and banks had to change there percentages according to the national currency devaluation. Before the crisis currency rate was like 23 for 1 $ USD, after the start of crisis it went up to 35 for 1$ USD and now settled it went back done to 31 for 1$ USD which in any case is much higher then 23. As a result it deeply touched almost all companies which were aiming to do some projects for improving management of IT. So all the past time companies try to keep their money in pocket and does not want to spend it on IT processes and improvements.

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HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

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