IT Service Management for the cloud - new business white paper

The cloud promises creation and delivery of services being as easy as never before, and businesses are moving toward multi-sourcing and a hybrid delivery model, where services and service components are built from internal and external sources to create standardized service catalogs. But this is only one face of the same coin; on the other one the cloud comes with more complexities that need to be addressed with the right IT Service Management solution.

 

The business white paper "Bridge the gaps between IT, cloud service providers, and the business" answers fundamental questions relevant to the journey of becoming an IT technology organization that can support your business in the age of cloud:

 

  • Should IT leaders reinvent themselves, yet again?
  • Can you move to a hybrid delivery environment smoothly?
  • What can a successful ITSM implementation do for you?
  • How do you make the service-centric model really work?
  • Why is it important to find the right ITSM partner?

Do you want to learn more about the above? The white paper is available here (see the tab "Resources"->"White papers").

 

As always, I am also keen on getting your thoughts on the cloud and ITSM.

 

Have a nice day,

Michael Pott

 

 

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About the Author
Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Mic...
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