IT Service Management @ HP Software Universe Nov-30 to Dec-2 in Barcelona

A couple of days ago, on the hallways, a colleague asked me what sessions at the HP Software Universe in Barcelona are about ITSM, HP Service Manager and the like. I knew a couple of these from the top of my head but I took this question as a reason to look into the agenda. Today, I want to share an extract of the list of these presentations. I hope you find it useful.

 

Meet customers in business and technical sessions, including ... 

  • "Service Management with HP Software and Solutions: How Avaya migrated to Service Manager and how T-Systems built a Configuration Management System ..." on Wednesday at 10:00
  • "Rabobank - Journey to Business Service Optimization:  Next Steps in a Transformational Unification of Operations and IT Service Management" on Wednesday at 16:30
  • "Leading IT transformation through people, process and technology: Increased end customer satisfaction through …" on Thursday at 9:00

Meet HP experts in technical sessions, including ...

  •  "What's New in HP Service Manager" on Tuesday at 17:00
  • "Introducing the new Self-Service Portal for HP Service Manager" on Wednesday at 11:45
  • "HP Service Management Center Advanced Workshop: “Deploying and Managing a Service Request Catalog” on Wednesday at 15:15

And there are many, many more, such as sessions on asset management, change, configuration and release management and HP SaaS (Software-as-a-Service) to name a few. For more information refer to the detailed agenda here .

 

Also, do not miss the HP ITSM booths C1 (IT Service Management - Manage the complete IT service lifecycle) and C2 (IT Service Management - Improve the total IT service experience).

 

I hope to meet you in Barcelona ...

 

Michael Pott

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Search
About the Author
Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Mic...


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation