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IT Service Management @ HP Software Universe Nov-30 to Dec-2 in Barcelona

A couple of days ago, on the hallways, a colleague asked me what sessions at the HP Software Universe in Barcelona are about ITSM, HP Service Manager and the like. I knew a couple of these from the top of my head but I took this question as a reason to look into the agenda. Today, I want to share an extract of the list of these presentations. I hope you find it useful.


Meet customers in business and technical sessions, including ... 

  • "Service Management with HP Software and Solutions: How Avaya migrated to Service Manager and how T-Systems built a Configuration Management System ..." on Wednesday at 10:00
  • "Rabobank - Journey to Business Service Optimization:  Next Steps in a Transformational Unification of Operations and IT Service Management" on Wednesday at 16:30
  • "Leading IT transformation through people, process and technology: Increased end customer satisfaction through …" on Thursday at 9:00

Meet HP experts in technical sessions, including ...

  •  "What's New in HP Service Manager" on Tuesday at 17:00
  • "Introducing the new Self-Service Portal for HP Service Manager" on Wednesday at 11:45
  • "HP Service Management Center Advanced Workshop: “Deploying and Managing a Service Request Catalog” on Wednesday at 15:15

And there are many, many more, such as sessions on asset management, change, configuration and release management and HP SaaS (Software-as-a-Service) to name a few. For more information refer to the detailed agenda here .


Also, do not miss the HP ITSM booths C1 (IT Service Management - Manage the complete IT service lifecycle) and C2 (IT Service Management - Improve the total IT service experience).


I hope to meet you in Barcelona ...


Michael Pott

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About the Author
Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Mic...

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