IT Service Management Blog
Follow information regarding IT Service Management via this blog.

HP Service Manager + HP software partner Westbury = Better operational reporting!

A common request from the customers of HP Service Manager is to provide more insightful reporting that can be used to demonstrate the value of their IT function to business management, without requiring them to have in-depth technical database and developer skills. Through an arrangement with HP Software Gold Business Partner Westbury, HP Service Manager customers have access to more reporting capability than they may have thought possible.  And there is one truism when it comes to good quality operational reporting – the more the merrier.


HP and Westbury Service Management Intelligence Suite

Westbury Service Management Intelligence (SMI) Suite is an out-of-the-box solution that puts the power of sophisticated operational reporting in the hands of IT professionals at every level of the organization. The solution enables users to access, retrieve and analyze any type of information stored in the service management application.


SMI Suite removes the complexity involved in operational reporting because the software is designed to do all the heavy lifting.  It practically builds reports for you because it understands both the HP Service Manager database structure and the relationships between objects.  Through the Westbury product, you can give your knowledge workers the ability to extract the intelligence from your service management environment, and provide you with operational reports that offer insight into your service management processes to improve efficiency and effectiveness of the service operation.


Solution benefits

• Quick return on investment (ROI), get up and running in days

• Immediate results through out-of-the-box reports

• Easy access as SQL knowledge is not required

• Produces professional communication and reporting to the business


How the integration works

The integration with HP Service Manager has been established through the SMI foundation module that contains a relational reporting database with a fixed structure. This structure enables a standardized reporting environment regardless of the (changing) structure of the HP Service Manager software database. Included is a connector that retrieves any data from the HP Service Manager database and loads that data into the SMI reporting database.  By combining the reporting capabilities of Service Management Intelligence (SMI) Suite with HP Service Manager, organizations can gain insight into what is happening in their IT department and improve quality and efficiency of the services they deliver.


Integration highlights

• Instant access to all your service management data

• Supports any HP Service Manager environment

• Reporting interface uses HP Service Manager terminology


Software certification environment

Scan engine

Hardware: SMI Foundation Database Server; x86, compatible multi-core CPU, 1.50 GHz minimum; 2 GB RAM minimum

OS: As required by your database platform

Software: Microsoft® SQL Server 2005 service pack 2 (minimum)


Management server

Hardware: SMI Report Manager Application Server; x86, compatible multi-core CPU, 1.50 GHz minimum; 2 GB RAM minimum

OS: Microsoft Windows® Server 2003 service pack 1 (minimum)

Software: Microsoft .NET Framework version 2.0


About Westbury

Established in 1998, Westbury has offices near Amsterdam (NL) and in Cambridge (MA, USA) servicing mid and enterprise size customers.  Their global team of highly professional Service Management Intelligence experts combines over a decade of HP IT Service Management (ITSM) with Business Intelligence expertise. Westbury is an HP Software Gold Business Partner and has been honored with multiple achievement awards.   


For more information

For more information on Westbury SMI for HP Service Manager, please contact your local HP sales representative or HP authorized channel partner, or visit

chuck_darst | ‎04-06-2011 03:02 PM

I'd also recommend checking out the Westbury blog for more on reporting strategies, ideas, hot topics, ...


Gotta love topics like "The beauty if data visualization" ( that has opening lines like - 

Last year we breathlessly shared with you the video of Hans Rosling making data sexy, and to follow that up, here’s David McCandless talking about the beauty of data visualization.


Sounds like an amorous statistician. Anyhow, worth checking out.



How To Increase Profitability | ‎02-20-2012 02:22 AM

Nice post. Will wait for the next one.

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author
A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Man...

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.