HP Discover Day Two: An ITSM Recap

Happy Discover Day two! You know the time old saying you learn something new every day? Well it is inaccurate during HP Discover. You learn so many new things each and every day of the event it can cause your head to spin! However, your faithful ITSM team to the rescue. We wanted to recap some of the highlights and key takeaways from HP Discover Day 2, special delivery from us to you.

 

We proudly present our HP Discover Day Two Top Ten List!

 

10. STOP in the name of futility. Don’t waste your time tracking KPI’s you can’t make a decision on. Make sure you’re collecting information you can actually use.

 

9.  No two infrastructures are alike. An no infrastructure is a problem for HP Universal Discovery (UD). This nifty tool combines 3 agentless, agent and passive discovery technologies into one magical enterprise data center management solution. It’s not elementary dear Watson, but it sure is useful.

 

8.  The Configuration Management System Roundtable was perfection. We love getting together with our customers and hearing it all: the great, the good, the bad and the ugly. We are on a path of continuous improvement and your feedback ensures that path is going the right direction. So we thank you.

 

7. The cappuccinos and cupcakes. Nothing like a little caffeine and sugar high to keep you going!

 

6.  Service Manager and Asset Manager: helping employees of Horizon Blue Cross BlueShield of New Jersey get healthier. With the help of HP SM and HP AM and our friends at Lithium, this company implemented an enterprise-capable service catalog to promote their healthy workplace initiative.

 

5.  The whiteboards!

 

photo.JPG

 

 

4. The Software Guru Bar! The ITSM Guru are here, ready, willing and able to answer questions and offer advice. Stop by and pick their brains! Try to stump them. We dare you!

 

guru bar.JPG

 

 

3.  Gaining the knowledge that you can now in fact be in two places at once! Click here to see what we’re talking about!

 

2. The Pricewaterhouse Coopers session on their integration of a cohesive ITSM Solution including Service Manager (SM) with Release Control, uCMDB, Project and Portfolio Manager (PPM), Quality Center and Performance Center. Their advice for integration in 3:  use a single vendor (HP!), configure don’t customize and use a managed service model.

 

And that brings us to our number one, best thing, top of the list for Discover Day 2. Drum roll please….

 

  1. Meeting with all of you, our customers. Listening to you. Talking with you. Letting you know we believe you, the users, are the future of IT. We want to be your partner, not your vendor and we will develop a mutual vision of the future, together

See you tomorrow #hpdiscover

 

-HP ITSM

@HPITSM

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