Great event, great attendees, great presentations - the HP EMEA customer forum in retrospect

The customer forum took place May 8-10 in London, this time combined with the HP Software Universe UK&I on May 8-9 sharing a single location. Both events led to a full house of a few hundred attendees. I hosted the first two customer forum days. The presentations on IT Service Management, Business Service Management, automation and the cloud were well received. Looking at the delivered top-notch content I clearly saw a trend towards broader solution coverage.

 

The agenda of both events can be found on the web, for the HP customer forum and the HP Software Universe UK&I. Here are a couple of observations and key takeaways from these presentations, a recap for those of you who attended the event and a "teaser" for those of you who toy with the idea of attending the next time:

 

On both days there were outstanding opening plenary sessions, including an HP Keynote on May-8, "Why HP matters", with Meg Whitman, President and Chief Executive Officer, Hewlett Packard.

 

Then there were a series of customer presentations covering a variety of themes. Here are a few:

 

  • Implementing an integrated IT service management solution to manage the entire service lifecycle
  • Realizing the values and benefits of a service management transformation, such as reducing incident volumes, improving service quality and increasing customer satisfaction
  • How to maintain a software asset inventory and proactively identifying license compliance issues in today's complex environments
  • Building a cloud infrastructure, including private cloud, IaaS, SaaS and PaaS
  • Achieving business goals with IT service  management by harmonizing IT processes based on a common architecture and master data

So, what were my personal observations?

  • Integration across the service lifecycle
    The time of implementing IT point solutions in silos or on "islands" seems to be over. Almost all presentations talked about integrated IT service management solutions, going far beyond the traditional help desk. Solutions typically included asset and configuration management, an integration with the break-fix cycle (monitoring, diagnosis, remediation) and capabilities for automating change and the deployment of service and the infrastructure.
  • Process maturity and automation
    Best practices for implementing IT processes have been successfully embraced. Customers realize the benefits of increased process effectiveness and efficiency.
  • Focus on services and the business
    The implementation, delivery and support of true services and the alignment of IT with the business become reality, leading to quantifiable business values like better service quality and high degrees of customer satisfaction.

What were your observations and takeaways? Let me know.

 

Have a nice day,

Michael Pott

 

PS: If you attended the customer forum, stay tuned for an email with instructions on how to download the presentation PDFs.

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About the Author
Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Mic...


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