IT Service Management Blog
Follow information regarding IT Service Management via this blog.

Get Change Right the First Time

 "You can't fly to that convention next week", my wife told me while we were doing our weekly planning. "Our daughter is having her end of year party on Wednesday". I had completely forgotten about that. "Why didn't you remind me of that earlier? It's too late for me to cancel my trip now" I replied.  


Next thing we did was to create a family calendar and synch it with my corporate calendar so that I could see everything in one place and not miss important events.


It is common to have these types of discussions within families. It is also common to have similar discussions within IT organizations during Change Advisory Board or Change Control Board meetings.


But it is often too late to change plans at that time.


Wouldn't it be better if you could be aware of all the colliding changes ahead of time and be able to resolve those collisions well in time instead of doing it a week before the scheduled implementation?

Wouldn't you fill more confident if you were able to trust the business impact and risk assessment analyzed by objective calculation and focus your efforts on the ones that really pose risks to the business?

Wouldn't it save you time if you were able to access all that information when you need it directly from the RFC form without navigating between multiple applications, sending a bunch of emails or looking up who holds what information?


These questions were on our minds when we worked on designing the new release of Release Control 9.10 and its tighter than ever integration with Service Manager 9.20. With this combined release, we have embedded several Release Control components into Service Manager. Now Change Initiators, Change Coordinators, Change Managers, Change Approvers and other stakeholders can understand the business impact of changes earlier in the Change Management process. As a matter of fact they can understand all that as soon as the RFC is created. And this information is updated as the RFC itself is updated.


There's no magic here. Immediately as the RFC is saved or edited in Service Manager, Release Control automatically analyzes it to find potential issues and pushes this valuable information back into Service Manager. Now everyone who looks at that RFC can immediately understand the business impact and risk of this RFC, which RFCs it collides with, which maintenance windows or blackout periods it violates and more.


There are several other integration points between Service Manager and Release Control, but more to follow in the next set of blog posts. I hope that you'll love these new capabilities and the value it unleashes for your business.



Let me know what you think and have a great summer.


bettys | ‎06-22-2010 04:58 AM

making the key components of release control available through Service Manager will make the lives of the change coordinators much easier by being able to stay within a single system instead of moving back and forth and dealing with two very different interfaces - Nice job on making this key integration a reality.  Within 9.20 is there automated capabilities that can be triggered based on the information that comes back from RC?




ItaiMaoz | ‎06-22-2010 03:58 PM

Hi bettyS,


Thanks for your comment and positive feedback.


As you’ve suggested, with RC 9.10 some of RC’s automatically analyzed information is persisted back into SM (actually this capability was already available with RC 5.0 and SM 7.11). This enables SM to use this information and influence, for example, the approval workflow to engage with the right approver based on the risk of an RFC.


This is the topic of the next post that I’m working on these days. More to come soon.



Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.