EMA Webinar on Cloud & Service Management

I'm curious thinking about the readers of this blog (especially if you have service/help desk responsibilities), how much "cloud" discussion is going on in your service desk teams. I am more curious about obtaining, delivering, and/or outsourcing IT services over the cloud - as opposed to service desk delivery models themselves (e.g. Saas based or a fully or partially outsourced service desk).

 

Tying in a related activity, I was on a phone call within the past couple of weeks with HP's David Cannon talking about the re-write underway of the ITIL v3 Service Strategy book. He made a comment to the effect that many companies and IT organizations are rushing to the cloud without understanding the services that they are or should be providing. Later this spring, we'll have a web event with David and more to say on the rewrite.

 

On another related thread, we've had a lot of discussion recently on the different flavors of change management with the advents of automation and any type of cloud delivery model (internal, external, ...). What changes go down what process paths? What can be automatically approved if it meets a set of policy criteria? When should an RFC be created? The list goes on. I also look after the marketing of HP's change, configuration, and release management (CCRM) solution.

 

With this and more swimming around in the back of my mind, the EMA promo email I got last week caught my attention. I submit that there is a pretty well understood and agreed upon aspects of Service Management that need to be considered when planning or considering cloud strategies. EMA usually has some fresh survey data and it looks like this webinar will feature some "brand new data". And, I definitely consider Dennis to be very reasonable and thoughtful.

 

Again, this should take you straight to the registration page - http://www.enterprisemanagement.com/research/asset.php?id=1918

 

As always, we're very interested in what you - the readers - have to say.

 

Chuck

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About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...
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