Customer Builds Top-Performing Data Center using HP UCMDB and ITIL v3

Raiffeisen Rechenzentrum Sud uses HP UCMDB and HP DDM along with ITIL processes to manage 4,500 client devices, 700 servers, and 1,200 network component.

 

Among the benefits achieved: 75% faster problem resolution and a 20 to 30% increase in operational efficiency.

 

Ulfried Paier, general manager at Raiffeisen Rechenzentrum Sud, shares insights and lessons learned in this video interview:

 

 

 

 

 

http://h30431.www3.hp.com/?fr_story=e805b09ad33134deed6a19fc2232d3ce9b6a3186&rf=bm

 

 

 

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About the Author
Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked ...


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