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Change, Configuration, and Release in Version 9

I wanted to follow up on a recent post by my colleague Itai. The inclusion of Release Control Analysis (commonly referred to as RCA) into Service Manager with the 9.20 release has been very positively received. One of our early customers, a financial service provider, effectively had a “Wow” response summing this up “We are impressed by the new solution integrations with HP Service Manager 9.20 in particular bringing together change management based on the UCMDB”. As part of our analyst briefings leading up to the release and announcement, we received the same feedback on these capabilities being absolutely best in class.


A key ingredient in making this all tick is discovery and dependency mapping (DDM) information. This has also been a topic in a number of our recent web posts. A good overview in the beginning of a recent post by Michael Pott. DDM information is essential for impact analysis and potential collision detections in change assessments and planning. This same information is also foundational to change validation and unplanned change detection.


To see how this all comes together, you could also check out our on-line Service Manager demo I feel kind of guilty doing this, but if you want to just see the change parts, start at minute 14.


Another new capability with HP Service Manager change management is the ability to launch change execution tasks with HP Operations Orchestration (OO). This is part of new productized integrations between OO and Service Manager.


If you are at the Software Universe in Washington DC next week, then please stop by and see the demos of these new capabilities. I will be hosting the Service Manager Customer Roundtables on Thursday and Friday and look forward to meeting some of you out there.



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About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

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