Audits got you down? Here’s how FICO is meeting the challenge

FICO, provider of a leading credit risk scoring service and decision management solutions, had been struggling to meet a heavy burden of audit requirements—an average of one audit per business day (including internal audits, audits by clients, and audits for regulatory agencies).

 

FICO implemented HP Service Manager, HP UCMDB, and HP Discovery and Dependency Mapping to gain auditing capabilities that dramatically reduced the time needed to generate reports. In the past, an audit took 15-20 hours. Today, FICO runs required reports in just minutes. Not only does this represent major time savings and an improvement in regulatory compliance, it also means a boost in competitiveness. Impressive!

 

Take a look at FICO’s case study (hyperlink to http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA1-4831ENW.pdf) for more information on their ITSM implementation and the results they’ve achieved.

 

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About the Author
Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked ...


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