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Americas Partner Boot Camps Coming in March

For our much beloved channel partners, we encourage you to register for one of the upcoming HP Software Partner Sales Boot Camps that will be occurring during March. For ITSM, Michael Pott or I will be speaking on Service Lifecycle Management and also Self-Service Request Management (including Service Catalog). With respect to ITSM topics, there will also be a Configuration Management System (CMS) session.


And speaking of Service Lifecycle Management, if you are a Forrester client, I highly recommend reading a very recent paper by Forrester's Glenn O'Donnell titled "Refine Priorities Now For IT Service Management and Automation". It was just released last week (Feb 6). I rarely have time these days to read a 20+ page paper, but this one does a very nice job of tying together a number of ITSM themes for Infrastructure and Operations organizations - such as what constitutes a service, service hierarchies, process standardization, automation, metrics, and continual service improvement. This paper has stimulated a lot of conversation amongst our team, and I've been recommending it far and wide. And if you read this paper, you can skip the partner boot camp session.



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About the Author
HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Managem...

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