Re: dATABASE IS NOT REACHABLE (221 Views)
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Frequent Advisor
CiaranOBrien
Posts: 48
Registered: ‎09-09-2008
Message 1 of 5 (267 Views)
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dATABASE IS NOT REACHABLE

Installing the SAM Best Practice Package in AM 9.32. I get a message after I select the database I want and enter the password I get the message Database is Not Reachable! any ideas?

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HP Expert
Priya_B
Posts: 534
Registered: ‎10-25-2012
Message 2 of 5 (245 Views)

Re: dATABASE IS NOT REACHABLE

Hello, 

 

Could you give us more details on this ? May be a snapshot can help ? Which SAM package did you install ? 

 

What is the build of the AM 9.32 you are using ? 

 

Is your database local or remote ? 

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HP Expert
Priya_B
Posts: 534
Registered: ‎10-25-2012
Message 3 of 5 (241 Views)

Re: dATABASE IS NOT REACHABLE

Hello , 

 

Looks like this is a known issue for some of the versions of Asset Manager and it has been reported to the LABS. 

 

You could provide more environment details : 

 

AM version and build : 

 

OS version : 

 

Are you accessing the Web client or Win client ? 

 

If it is the Web client,  then environmental details about the same. 

 

Does it happen with Admin user or any other user as well ? 

 

Also snapshots of the error can help . 

 

D

 

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Frequent Advisor
CiaranOBrien
Posts: 48
Registered: ‎09-09-2008
Message 4 of 5 (221 Views)

Re: dATABASE IS NOT REACHABLE

I got the fix on HP self SOlve.

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HP Expert
Priya_B
Posts: 534
Registered: ‎10-25-2012
Message 5 of 5 (165 Views)

Re: dATABASE IS NOT REACHABLE

Hello , 

 

Thanks for the update. COuld you help with the steps which resolved your issue ? 

 

It will be highly beneficial for other customers following the thread as well. 

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