CIT 9.40 - Need to capture the ON BEHALF EMAIL ADDRESS (273 Views)
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Advisor
Peeves02
Posts: 40
Registered: ‎04-22-2009
Message 1 of 2 (273 Views)

CIT 9.40 - Need to capture the ON BEHALF EMAIL ADDRESS

We are using MS Outlook 2007 and CIT 9.4.

 

We received an email where sender looks like this:

 

Joe Smith [Joe.Smith@yahoo.com] on behalf of Server Group [Server.Group@yahoo.com]

 

An excerpt of the message header of that email is below:

From: Server Group <Server.Group@yahoo.com>
To: "'smtest@yahoo.com'" <smtest@yahoo.com>
Subject: TEST
Thread-Topic: TEST
Thread-Index: Ac6kUXN2lTtQXGPWTsKRkshR54gCzg==
Sender: Joe Smith <Joe.Smith@yahoo.com>
Date: Thu, 29 Aug 2013 00:50:16 +0000

When I check the values being picked up by E-Mail (fetching) connector, the value of the From Address field is "Joe.Smith@yahoo.com".

 

I need for CIT to pick up the Server.Group@yahoo.com.

 

Is there something special I need to do in order to achieve this?  Would appreciate any input/suggestions.

 

Thanks and regards.

HP Expert
Priya_B
Posts: 534
Registered: ‎10-25-2012
Message 2 of 2 (237 Views)

Re: CIT 9.40 - Need to capture the ON BEHALF EMAIL ADDRESS

Hello,

 

We would need to see your scenario to understand what we are trying to achieve here.

 

Is the Server.groups mail address capable of sending and receiving emails  ?Does it have a mailbox ?

 

Please send us the scenario and the snapshot of the from field to advise further.

 

 

 

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