Attaching a zip file to a change ticket using CIT? (148 Views)
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Occasional Advisor
Royden
Posts: 29
Registered: ‎06-14-2011
Message 1 of 2 (148 Views)

Attaching a zip file to a change ticket using CIT?

Has anyone managed to attached a zip file to a SM7 change ticket via CIT? I am able to attach it but it seems that it is not compressing the file.

Below is a screenshot of me adding the attachment using SM7 itself.

And here is a screenshot of me adding a zip file using CIT. The size is wrong. Seems it did not compress.


And below is the mapping in CIT, tested with the type “application/zip”, “multipart/x-gzip”, “multipart/x-zip”, application/x-gzip”, all didn’t work.

Has anyone had any success with this? Any help appreciated.

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HP Expert
Jason_Dowd
Posts: 419
Registered: ‎11-04-2010
Message 2 of 2 (130 Views)

Re: Attaching a zip file to a change ticket using CIT?

Hi,

None of your attachments are visible. Could you try attaching them to the post again?

Jason Dowd
HP Software Support

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