02-26-2013 03:30 PM - edited 02-26-2013 03:44 PM
Is there anyway of resetting the admin password from a other user in the admin group.
Or would we need to backup iMC databases, uninstall iMC and then reinstall iMC again?
Windows 2008 R2 x64
Solved! Go to Solution.
02-26-2013 07:39 PM
Check out this thread here: http://www.netopscommunity.net/forums/-/message_bo
No guarantees if it will work with 5.2, but it is worth a go.
03-04-2014 07:58 AM
I have a similar problem.
By mistake, the privileges of the administrator group have changed. So I have more access to the menu:
system - operator management - operator group
Is what I can find it?
or how to restore db?
Please help me!
05-13-2014 12:25 PM
05-14-2014 03:11 PM
Well usually you know if you've installed either one or two servers.
Standby system has fewer menu options, and there's many things you can look at, but not change - exactly as you are describing.
Look at the Deployment Monitoring Agent, and see if it's set up to use Auto Backup from the primary, with Auto Restore on the secondary.
05-15-2014 12:40 AM
Sorry I get what you mean now (Terminology) We only have the one server.
I have looked in that table and I can see the admin users and I am able to change settings and password hashes.
However I am still in the situation where the admin users don't have full access to the system.
I have a backup of the database before I upgraded, if I was to uninstall and then install V7 from scratch could I use the database backup or is the database modified in the upgrade?
05-15-2014 12:51 AM
Yes, the DB gets modified during upgrade.
Depending on how important your data is/how much time and money you have, I would be looking at one of more of these courses of action:
1/ Roll back the upgrade.
2/ Log support case, or engage local technical resource to investigate
3/ Dig deeper into the DB yourself, look at what's going on with roles, etc. Check that system is not set to Auto-Restore.
4/ Roll back the upgrade, and try upgrade again.
05-15-2014 01:28 AM
Thanks for getting back so quick.
I have a case logged with HP however they seem very slow to even come back to acknowledge me.
We are a School so money is an issue we were very lucky to get iMC .
I have checked and "enable auto backup and recovery" is not checked.
My iMC install is on a VM so I think I will go to an earlier snapshot. Shame I really wanted to understand what had happened
05-15-2014 01:38 AM
In classic computer engineering style, roll back, run the upgrade again, and see if it works this time. (Yeah, not a lot of help, I know).
If you want to, you could keep a separate clone of the broken system, for further digging later.
05-15-2014 02:20 AM