Update notice box won't go away (12281 Views)
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Occasional Visitor
Posts: 4
Registered: ‎07-19-2008
Message 1 of 12 (12,281 Views)

Update notice box won't go away

An HP Update popup box won't go away no matter what I do. The message in the box is: "An update is available. Would you like to download and install this update now?"

Clicking on the box doesn't do anything. I can turn off the computer and turn the computer back on and the box goes away, but then it pops up again and won't go away, again.
Honored Contributor
Posts: 2,687
Registered: ‎06-29-2007
Message 2 of 12 (12,267 Views)

Re: Update notice box won't go away

Is the pop-up from the HP Update advisor?
If so,I would just remove HP Update.There are lots of people complaining about that service and you can get most updates from Windows Update or directly from the HP website.
Occasional Visitor
Posts: 4
Registered: ‎07-19-2008
Message 3 of 12 (12,267 Views)

Re: Update notice box won't go away

Thank you, Dr. Hoo - I think that will do it. I actually changed the configuration settings. I've forgotten how to delete programs, so that way was easier.
Occasional Visitor
Posts: 1
Registered: ‎08-09-2008
Message 4 of 12 (12,267 Views)

Re: Update notice box won't go away

I have had the same problem for ages and just realised that I can press the 'continue' button by dragging the box up, then hovering over where the 'continue' button should be (down and to the left) until I see a pointer, then pressing the enter button. I was then able to continue with the update process.
Hope this helps.
Occasional Visitor
Posts: 4
Registered: ‎07-19-2008
Message 5 of 12 (12,267 Views)

Re: Update notice box won't go away

Thanks, CPerry,

Based on Dr. Hoo's info, I was able to figure out a fix that has worked so far. I'll keep you note in mind if this problem crops up again.

I do have another problem. I haven't been able to award points to these answers. Just know that I appreciate the help, especially because it worked for me!
Occasional Visitor
Posts: 2
Registered: ‎06-24-2005
Message 6 of 12 (12,267 Views)

Re: Update notice box won't go away

Mr. Perry,

I have the same problem.
Please tell me how to drag the box up. I can only move the whole window of HP Update.

Thanks in advanc for your answer.

Kind regards,

Arie Maat

Occasional Visitor
Posts: 4
Registered: ‎07-19-2008
Message 7 of 12 (12,267 Views)

Re: Update notice box won't go away

Arie Maat,

Since Dr. Hoo's advice took care of my problem, I can't even remember what I did or what the box did. I just remember it wouldn't go away until I rebooted my computer and it was unmoved no matter how many times I clicked on it. Very annoying.

I didn't understand CPerry's answer.
Occasional Visitor
Posts: 2
Registered: ‎10-13-2008
Message 8 of 12 (12,267 Views)

Re: Update notice box won't go away

The following worked for me. Drag the "HP UPdate" box up the screen. Then press the 'Enter' key. A dialogue box then pops up asking you to confirm the update and everything works fine from there.

Very annoying though and wasted time trying to find out how to proceed. What a terrible way to design a piece of user interaction software...
Occasional Visitor
Posts: 1
Registered: ‎02-27-2010
Message 9 of 12 (12,267 Views)

Re: Update notice box won't go away

Sean Griffin's post was right on the money.
Thank you Mr. Griffin
Occasional Visitor
Posts: 1
Registered: ‎03-22-2010
Message 10 of 12 (12,267 Views)

Re: Update notice box won't go away

Thank you too Mr. Griffin. It worked for me too.
Occasional Visitor
Posts: 1
Registered: ‎05-25-2010
Message 11 of 12 (10,834 Views)

Re: Update notice box won't go away

What an awesome simple solution!  Thank you very much.  But why would HP make this so lame?  Obviously it wasn't something most people could figure out on their own?  Weird.  Thanks again.:smileywink:

Advisor
Posts: 28
Registered: ‎09-14-2007
Message 12 of 12 (10,698 Views)

Re: Update notice box won't go away

Thank you. My husband has had this window on his PC for nearly a year and we couldn't get rid of it. Now it is gone. Such a mine of information this forum.

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