04-01-2007 04:39 AM
Last December it suddenly quit recognizing any variety of Blank Disks, giving out the message that the "disk is full", but it did continue to play all pre-recorded disks.
I did install the firmware update SP26595 to no avail.
And I did install a Pioneer DVR11D Dual Layer DVD RW as "Master" and dropped the 740b down into the "Slave" slot. But that did not help, The symptoms remain unchanged. Neither drive will recognize that a disk is empty, but rather will report it "full". And if you are testing a RW disk and you then try to "erase", Windows can't do it.
Which leads me to believe it is a firmware problem, not a hardware problem!! Proof being that I'm using the same firmware on both drives and neither works.
Further Proof of the above: If I copy any pre recorded disk to the hard drive and then cancel the second part "copying to a new disk function" and instead go directly to the recorded file on the hard drive, right click it and then in the drop down menu click on the "Copy to DVD SE" function, it will burn a copy without a problem. This works on both installed drives. I believe it does this because the firmware that checks the new disk for capacity is bypassed.
All of which is fine for DVD's but still leaves me on the short end for CDs.
So Mr HP, it looks as though the ball is still in your lap and we could use a patch.
04-03-2007 09:56 AM
04-03-2007 07:17 PM
04-04-2007 03:53 PM
OK yes HP said that and I went to update and it worked for part but that error still poped up and said insert disk so here was my chat session with HP and it fixed it incase anyone else has the same issue.
I hope this helps others!
Higuel S: When exactly you receive the error message?
Jordan: No problem thank you for helping me.
Jordan: I have not used the DVD-RW drive in a while so yesterday when I tryed was the first time I have seen the error
Higuel S: Could you let me know the exact and complete error message?
Jordan: I tryed to copy a jpeg folder for my mom and it would not allow me.
Jordan: It said Please insert a disk into drive E:.
Jordan: There was one inthere so I replaced it thinking maybe it was defective but same thing to every CD-R and DVD-RW.
Higuel S: Let us check to see if the recording option is enabled.
Higuel S: Click Start>>My computer & right click on the drive icon & select properties, then click on the recording tab in the top row.
Higuel S: Check to see if the "enable CD recording on the drive " is CHECKED ?
Jordan: Then I updated and it said Rthdcpl.exe - Illegal System DLL Relocation
The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\Windows\System32\Hhctrl.ocx occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL. So I went to MS web site as yall instructed to fix that error and I guess it did but still it says insert disk when there is one inthere
Higuel S: Jeremy, have you downloaded the patch for the user32.dll error?
Jordan: I right clicked the drive and went to prop but I see no ...yes I have...recording tab
Higuel S: Was it selected before?
Jordan: ??? I dont know. I have never done that but it use to copy jpegs to CD-R before yesterday.
Higuel S: Okay.
Higuel S: Jeremy, To resolve this problem, remove the temporary registry key, uninstall the CD drive or DVD drive in Device Manager, and then restart your computer. To do this, follow these steps:
Higuel S: 1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:
Higuel S: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
Higuel S: 3. On the Edit menu, click Delete. Close the registry editor.
4. Click Start, click Control Panel, and then double-click System.
Higuel S: 5. Click the Hardware tab, and then click Device Manager.
6. Expand DVD/CD-ROM drives.
Higuel S: 7. Right-click the DVD drive or CD drive that is listed under DVD/CD-ROM drives, and then click Uninstall.
8. Click OK.
9. Restart your computer.
10. Follow the instructions on the screen when your CD drive or DVD drive is detected as new hardware.
Higuel S: Have you received the 10 steps I sent you?
Jordan: yes I am trying to do it now
Jordan: it says I have a back up to it delete it as well?
Jordan: it says BackupNoCDBurning
Higuel S: Okay. Delete the file and follow the steps to reinstall the CD/DVD drive.
Jordan: so delete both ?
Higuel S: I suggest you take a back up of the registry before deleting both files.
Higuel S: To make registry backup, first, you have to copy the file into another safe location.
Higuel S: 1. Run Regedit:
Higuel S: Click Start->Run-> Type "regedit"->OK.
Higuel S: 2. Export your registry:
Higuel S: At file Menu, choose export, save exported file as HPMY.REG, into the desktop.
Jordan: I already deleted the one u told me to delet and am needing to find out about the other so just back up the backup?
Higuel S: Okay.
Higuel S: Now, proceed with the other steps.
Higuel S: Well, you may have to restart the computer to make the changes take effect. In that case, this chat session will get disconnected.
Jordan: ok ty
Higuel S: Jeremy, when you restart the computer, you may or may not get back to me. I will give you the session ID for this chat session, so that you do not have to explain the issue again, when you get back to us.
Higuel S: The session ID for our chat session is: 10011011175431480153
Higuel S: The solution provided should work. However, if the problem persists, please get back to us with the results, and we will continue troubleshooting to resolve this issue.
Higuel S: Is there any other technical issue you want me to assist you with today?
Higuel S: Are you with me?
Higuel S: Please tell me if you are able to view my messages.
Jordan: yes i am now ty I think you fixed it
Higuel S: Are you able to copy the JPEG file now?
Jordan: I have restarted and it appears to b working now i am testing it now thank you for yourhelp
Higuel S: You are most welcome!
Higuel S: Is there anything else I can assist you with today?
04-04-2007 03:59 PM
04-09-2007 02:13 AM
Based upon what I have read from previous posts, this is a big issue. One would think HP would have addressed this but seem to be tight lipped as well as tight walleted about it.
I bought the computer to start a small business and I dont have extra money to go buying new CD burners (when I have only used the current one a minimal amount of times) as well as invest the time to do a fix that HP should have help on.
04-26-2007 04:27 PM
05-15-2007 08:59 AM
05-17-2007 09:01 AM
For DVD I need "enable CD recording" checked
For CD I need "enable CD recording" unchecked
If anyone actually tries this fix, could you please post the results.
07-06-2007 03:28 PM
07-25-2007 11:11 AM
I'm having the same problem. One thing I just noticed is that my computer says I have the 740b but the box says I have the 740i. I don't know if that makes and much of a difference.
I've had the drive for almost a year and a half. It used to work perfectly fine, now:
It can read and write CDs
It can write DVDÂ±RW and burn Lightscribe labels.
It will NOT read any DVDs (Movie, Data, Music, Game, etc.)
"This device is working properly.
Windows did not start a related device driver. To learn more, click the Driver tab and then click Driver Details."
Under manufacturer it says standard CD-Rom;
and under device description it says CD-ROM Drive.
HP I did NOT buy a CD Drive! I bought a DVD drive, and I would appreciate it if it acted that way!!
08-06-2007 02:36 PM
08-06-2007 04:19 PM
It's a USER forum! We're not HP! We're just using their website that they provide as a service. Really...This is a USER forum!
08-18-2007 03:35 PM
10-03-2007 11:26 AM
10-05-2007 06:55 AM
It will read and burn cds but not dvds.
I contacted tech support and told them I tried different dvd media, uninstalled and reinstalled the drive and updated the firmware which all the update did was change the ID of the unit from 740I to 740B but nothing worked.
The reply I got back was to Try most famous media, Install and uninstall the unit
And I should upgrade the firmwared.
I replied that I have already done everything they suggested (I did understand what he/she was trying to tell me) I have yet to get a reply. When I called the tech line they told me I could only receive support thru Email.
10-05-2007 09:16 PM
Seems that this thread is going to last for years. Probaly time to close it and open a complain to HP if necessary instead.
On the subject of exchanges of DATA between disks, I'd recommand:
1-Intel Application Accelerator for Intel CPU users.
2-On the subject of IDE optical disks. Burners would be better placed at the end connector (and jumpered for cable-select) of the cable that runs from secondary IDE port.
3-Any third party CD/DVD burner where HP failed proposing a fix for their own product.
Up to you to decide whether or not you are willing to purchase HP computers again, but this thread is not really the place where to lodge complains and cries.