01-12-2007 04:49 AM
I'm being lazy and have just copy-pasted a reply I did to an earlier thread...
here it is...
My TT6 and UK maps arrived by post, with a credit card in the box detailing the product code.
A quick look on the ttcode.com web page (where you activate the product) shows that you as a download user should find the product code (in the form xxxxx-xxxxx-xxxxx) on the "My Account" page, where you downloaded the maps from. There is also a link there for "I Lost My Product Code"
You also need a device code (in the form xxxxx-xxxxx). This can be found using TomTom Home software on your desktop, via Help-Configuration Info.
An activation code is generated in the same form as the product code, but a different number, which you then tap into your device.
Do it all in one hit. I have found that if you bomb out of the activation process on your PDA without completing it, getting back to it can be a right pain.
It should all go Ok, but if you need help from TomTom, you'll spend ages trying to find the phone number on their website.
It's very well hidden, as a stock answer to an faq in their 'help' pages...
Took me a while to get TomTom set up on my hw6915, but now that I have (and realise the importance of the QuickGPS file), I'm very happy with the performance.
01-12-2007 05:41 AM
Or you could use the link to tell TomTom you've lost the code.
01-12-2007 10:20 AM
01-12-2007 07:17 PM
I live in North American and the rx5915 came with North America maps already activated and working right out of the box. On Dec 31, I purchased the TomTom maps of Western Europe, to get the 20% discount which expired at the end of 2006. This downloaded to my PC successfully, and installed onto an SD memory card OK. So I'd saved 20EUR on those maps but couldn't figure out how to activate them.
Then I read and followed the procedure described by AdamWhite. Because I had purchased the additional maps from TomTom, their web site's record of my account showed one entry for Maps, "Western Europe". The details of that showed the product code (xxxxx-xxxxx-xxxxx) which combined with the device code in the rx5915 gave an activation code, just as AdamWhite described. Success!
Now it's a waiting game until the North America update can be installed. As far as I can tell, the problems described by others still exist, I still lack the product code for the pre-installed maps.
03-05-2007 07:18 PM
I did much research on this including contacting HP in UK, Australia and US for info......not a single reply.
Highly unrecommended till the above is sorted.
06-14-2007 02:46 AM
You should have paid a little more and bought Sprite Backup which enables you to back up the whole device to a PC or better, to a 2GB SD Card, maps and all. If your device goes down you can restore. I have a system backup that restores in a couple of minutes and the maps backed up separatley, although I've yet to need to restore these or the system yet. If you don't want to pay for Sprite, just backup using Active sync.