Problem to migrate from ITRC for the HP Support Center (336 Views)
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Occasional Visitor
ChrisBarbosa
Posts: 1
Registered: ‎06-29-2011
Message 1 of 2 (336 Views)

Problem to migrate from ITRC for the HP Support Center

[ Edited ]

Hi, yesterday I've tried to make the migration of my user from ITRC to the new tool, but I encountered problems when I informed my ITRC User ID and password. I received a message error: "The User Name or Password provided does not match a known ITRC profile. Please check your entries and try again.".

 

I've tried to reset the password and informedmy email christiane.barbosa@hp.com, but I received the error message: "The email address you entered, christiane.barbosa@hp.com, is not associated with an ITRC account. Please provide your ITRC Resource Center registered email address. If you believe you have received this message in error, please Contact HP. "

 

I've tried this process to provide feedback for my customer that had a problem to access the new portal and I faced this problem. How can I solve this ?

ITRC User ID: CA1422057

 

Regards,

Chris

 

 

P.S. This thread has been moved from Community Feedback & Suggestions to HP Support Center Feedback & Suggestions. - Hp Forum Moderator

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 2 of 2 (334 Views)

Re: Problem to migrate from ITRC for the HP Support Center

Chris - for problems related to the migration of ITRC accounts in the new HP Support Center, please log a ticket on this website so the appropriate resources can look into your issue.

 

 

I work for HP.
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