Re: When installing HP Application Aware Snapshot, hangs on "Registering Files" (205 Views)
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Occasional Visitor
LioxShawn
Posts: 3
Registered: ‎03-27-2012
Message 1 of 5 (260 Views)

When installing HP Application Aware Snapshot, hangs on "Registering Files"

When installing the HP_Application_Aware_Snapshot_Installer_9.5.0.1000_P25010.exe, it hangs on "Registering Files", this pretty darn close to the last step in the process. This is on an HP BL460c G6, latest HP firmware and drivers, as well as the latest Microsoft windows optional and required updates. The install seems to hang at that point indefinitely so I kill the install through task manager. Strange thing is it seemed to install everything, just not listed in add/remove programs so I can't seem to uninstall it. My guess is a windows update is causing it to not work, funny thing is another blade of mine installs it great (before windows updates, of course). I don't have the time to find out which one but uninstalling them one by one.

 

Any thoughts on how to force the uninstall to happen when it didn't actually install?

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HP Pro
Sudhakar Subramaniam
Posts: 191
Registered: ‎12-07-2010
Message 2 of 5 (222 Views)

Re: When installing HP Application Aware Snapshot, hangs on "Registering Files"

Hi ,

 

You can check the below link on how to unistall.

 

http://saw.cce.hp.com/km/saw/view.do?docId=emr_na-c03037557&hsid=36905860

 

If you have already tried this , you can try uninstall from registry.

 

Regards

Sudhakar

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For HP Guided Troubleshooting; http://www.hp.com/support/hpgt

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Occasional Visitor
LioxShawn
Posts: 3
Registered: ‎03-27-2012
Message 3 of 5 (215 Views)

Re: When installing HP Application Aware Snapshot, hangs on "Registering Files"

I have tried through add/remove programs as the document suggests. However, because the app didn't completely install past the "registering files" part, it isn't listed there. How would I go about uninstalling from the registry?

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HP Pro
Sudhakar Subramaniam
Posts: 191
Registered: ‎12-07-2010
Message 4 of 5 (205 Views)

Re: When installing HP Application Aware Snapshot, hangs on "Registering Files"

[ Edited ]

hi,

 

To know how to unistall a program from registry , please check the below link.

 

Regards

Sudhakar

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Occasional Visitor
LioxShawn
Posts: 3
Registered: ‎03-27-2012
Message 5 of 5 (194 Views)

Re: When installing HP Application Aware Snapshot, hangs on "Registering Files"

Sudhakar, thanks, but I don't see the "below link" you mentioned.

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